B-Stock SolutionsReviews of bstock.com

Me entendió Yemi y me solucionó todo en un momento , muy buen trabajo

Extremely disappointing experience with B-Stock Solutions: expired pet food, damaged goods and no resolution. I originally gave B-Stock a positive 5-star review because I believed their customer service was taking my concerns seriously and would resolve my problem. Unfortunately, I deeply regret that decision. I paid €1,159.35 in total, including €509.35 for transport, for two pallets containing 408 items. When I received the merchandise, I discovered serious problems. There were 152 items classified as expired, including pet food. Many dog and cat food products were expired, and some had a terrible, unpleasant smell. The condition of the other merchandise was also extremely disappointing. Many products were broken, damaged or heavily used. Only a few items appeared to be in acceptable condition. I purchased this merchandise to resell at markets, but based on what I received, I seriously doubt I will recover even half of my investment. My original 5-star review reflected my initial impression of the customer service. I am changing it because my overall experience has been completely different from what I expected. Customers deserve accurate information about the condition of liquidation merchandise, effective communication and a serious response when they submit a complaint with supporting evidence. Based on my experience, I strongly advise other buyers to exercise caution before purchasing similar lots from B-Stock. I hope B-Stock finally takes this complaint seriously and provides a concrete and appropriate resolution.

Mangelhafter Service und fehlende Ware bei fünfstelliger Bestellung – Keine Antwort vom Support! Ich habe bei B-Stock Solutions eine Großbestellung im fünfstelligen Bereich getätigt. Als die Paletten bei uns ankamen, mussten wir leider feststellen, dass ein Großteil der Ware fehlte – auffälligerweise betraf dies vor allem die hochwertigen und teuren Artikel. Wir haben daraufhin umgehend Einspruch eingelegt. Zunächst erhielten wir auch eine Rückmeldung mit der Aufforderung, entsprechende Nachweise einzureichen. Nachdem wir alle geforderten Nachweise vollständig übermittelt und den Kundenservice erneut kontaktiert haben, ist der Kontakt komplett abgebrochen. Seit nunmehr zwei Wochen warten wir vergeblich auf eine Rückmeldung. Trotz mehrerer nachfolgender E-Mails wird unser Anliegen komplett ignoriert und es wird uns in keiner Weise weitergeholfen. Nach einer so hohen Investition ohne die gelieferte Ware dazustehen und vom Kundenservice im Stich gelassen zu werden, bedeutet für uns einen enormen finanziellen Verlust. Ein solches Verhalten ist absolut unprofessionell und enttäuschend. Ich kann aktuell nur zur Vorsicht raten!

Tina is very nice and helpful she is the best

10/14 pieces were delivered damaged beyond the represented “good” condition. There was a metal table bent around the pallet that had to be cut off. They’ve charged me over $2,000 and I have been in a dispute with little to no resolution for over a month basically stealing my money and leaving me with misrepresented unsellable items.

DO NOT DO BUSINESS WITH THIS COMPANY! I repeat: STAY AS FAR AWAY AS POSSIBLE! If I could rate this company a zero, I would. The customer service experience is awful. I was supposed to receive a large truckload of goods. The product never showed. No one answered a call and it took 24 hours to get a response regarding what happened to it. I found out the product was in an accident and was undeliverable. This product was to be the main product in my store for the month of September, and so the loss is devastating for a small business. I was assigned a case number and was told that my “mediator” would be in touch within 1-2 business days. Upon not being contacted or reached by my mediator, I spoke with customer service (which is exactly the opposite of customer service to be honest) that mediators have up to FIVE business days to respond. The fact that there are THAT many problems with this company is a giant red flag. I have legal representation on standby, as I can’t even get in touch with anyone who will tell me where my money is or what is the process moving forward. They are holding my money hostage- and I am beyond livid. STAY FAR FAR AWAY

ran into an issue john was very helpful. thankfully we got it resolved thanks john

I been bstock for years all it did for me was raise my blood pressure and give me headaches. It is true they dont care about you or you just your money. I spent LOTS of money with bstock, i won 2 auctions and the funds been remove from my account, however their system (which is always down) claims my orders are not paid. i contatced b stock numerous times even sent them PROOF payment was made, and all they tell me is to wait and finance will reach out (never do). eventually i got fed up and told them i need a resolution or i will do a ACH reversal, and their answer was to cancel my orders and suspend my account. I still have not received my money and they claim they dont have it. Stripe claims Bstock does have the funds, nonetheless I reached out to our company attorney, which she stated allow them till the end of the week, and if they dont refund the money we can and will proceed with a civil suit. sorry this has come to this, but bstock needs to do better. They will will put so much pressure on you when you owe money for orders, but when they owe you money they will draggggggggggggggggggggg feet and give you runarounds alll day long. If a resolution is made this review will be updated to reflect.