Bruno Independent Living AidsReviews of bruno.com

We had a challenging stairway - L shape- but the suggestion we were given worked perfectly.

We had competent installation and an effective necessary follow-up visit for an adjustment to one of our two installed Bruno chair lifts. We are very pleased with the Wright Filippis Company division that handles Bruno lifts.

I replaced an older Bruno lift because of the future unavailability of parts, if ever needed, so I replaced with a new model.

Good & Prompt Installation, easy use of both !

Switch on swivel of chair does not always allow the chair to move. The foot rest switch activates with my feet over the edge of the footrest. These appear to be a quality and design issue.

Jeff did a great job with stairlift install and educating my parents how to use.

This is more of a review of the dealer but partly of the manufacturer Bruno. When we ordered our stair lift on 3/19/25 the dealer told us they don't stock the unit, it takes 7 to 10 business days to get the unit and then installation within 1 to 2 days. On 3/20/25 we received a call that the dealer had a unit in the warehouse and installation was scheduled for 3/21/25. The gentleman arrived to do the installation on 3/21/25 and after about 2 hours he had bad news. The chair he had was for the right side and ours was on the left side. So, he left with the track installed awaiting a chair. We called a number of times to see when they expected to have the chair, but no one could give us an answer (evidently the person who normally does this was on vacation then sick). Installation was eventually completed on 4/10/25, 16 workdays after purchase. Most frustrating about this was lack of communication from the dealer, we could deal with installation about twice as long as "promised". After installation was complete, we found some grease spots on the stair carpet and the unit seems noisy (like a "quiet locomotive"). We didn't contact the dealer immediately but have waited a while to evaluate operation. The chair seems to be a bit wobbly, and we will be contacting the dealer in the near future.

I’m very happy with my stair lift, it looks great and is easy to use.