Bruno Independent Living AidsReviews of bruno.com

Dealer is first class. Do what they say. Installation was done as requested and instructions were easy to understand. I have had some issues with the chair transitioning from the folding rail to the main rail. It sometimes jams and stops. I have the heavy duty model, so I wouldn’t think this would be an issue, if I distinguished the folding rail, I do not like the fact that the chair stops as it goes up even though the the folding rail is not active. I love the chair, I do not like the transition from the folding rail to the main rail.

They employees were nice, professional and accommodating as I stayed and waited on my vehicle installation. They got through with my jeep three hours earlier than stated. THANK YOU SINCERELY!! Yolanda

At the store I was given all the info I needed to make a purchase decision. Installation was scheduled and the installer was prompt, friendly and very knowledgable. The training was short because of the knowledge of the installer. The unit worked smoothly and quietly. I have had it for 2 months and am very happy that I found this dealer ad this lift !

The installer knew what He was doing. Did it as quickly as he could and did it right the first time

The installer, Chad, was very efficient and gave very clear instructions. Both my husband and I use the stair lift often every day. We have discovered that our knees ache less and we don’t hesitate to go downstairs anymore.

I really can't say enough good things about all of the staff at 101 Mobility, Delafield, WI. From my initial call, to the consultation and installation everyone was professional, efficient, thorough and kind. Getting this stairlift will allow me to stay in my home and safely go from one floor to another. I highly recommend this terrific team! Joan K

If I could give negative 10 stars I would at this point. Thursday May 1 - Deposit for Bruno Chair with Lifeway Mobility of Phoenix, told install would be 4-6 weeks as chair with electronic swivel needed to be built or something along those lines Received a call on May 22 to schedule installation, 1st available install was June 4 (almost 2 full weeks away), still within the initial window when signing/paying deposit. Wednesday June 4 - Installation of Chair and final payment Chair stops working on June 17, part required, tech needed to order a part, told the part would be in by Friday June 17. I contacted the dealer regarding the status of the part, now told part will be in the week of June 30, 1st available install date is July 1 (clearly not all that important to get the issue resolved) Tech repairs the chair with a part on July 1, we test the chair with the Tech on premise, it stops at the top of the stairs and the tech attempts to resolve the issue, which he does. We are then able to use the Chair until the evening of July 3 when the Chair just stops working completely at the top of the stairs, doesn't swivel, won't go down, is partially blocking the stairs. We contact customer service on July 4 (knowing they will be closed but hoping that they can come out on Sat July 5 or Sun July 6) to get the chair working again. Tech comes out on Sat July 5 and gets the chair moved to the bottom of the stairs so that it is at least out of the way. The chair is non operational but mostly out of the way. Tech needs to return to contact Mfg Technical support for assistance/guidance and further troubleshooting, we are told tech will return on Mon July 6, get a call that the Tech can't return until July 7. Tech lets us know that a "New" chair is required and will be here ASAP, it's now July 20 (Sunday) still no chair and no word on when the "New" Chair is going to arrive. In the meantime my mother who is 88 years old and wanted a Chair, is/was happy when the chair works. We've had the chair now for a total of 50 days, spent in excess of $5k with the Dealer. The chair has NOT been working for 32 of those 50 days or 64% of the time the chair has not worked. The other day my mom, again 88 years old, attempted to climb the stairs, she slipped/fell from stair #4 and bumped into the NON working Bruno Stairlift at the bottom of the stairs. All I can say here is that this is a lawsuit if I ever saw one. I'm not sure if the issue is with the Dealer (Lifeway Mobility) or the Manufacturer (Bruno) but this is a major issue. My brother was told by someone back in early July that this was a very important issue to them and it was being escalated. In my mind escalation means overnighting the parts necessary to make the chair work, that is what a business owner does. Again, not sure if the issue is Bruno or the Dealer or both but if I could give negative "stars" I would.

From the sales person to the installer. Our experience was amazing. Both. Gentlemen were professional and helpful.