Tim K.
Buyer beware - restricted Dealership model hurts consumers
Bruno and their dealerships restrict the secondary market for their equipment to reduce consumer choice and buying power. Warranties are not transferable, replacement parts aren’t sold to consumers, and their dealers do not accept any type of restocking in the event that the equipment was never used (user passes shortly after installation). Because stairlift purchases are often during times of desperation, Bruno and its dealers can get away with this. In other industries, such a dealership model with restricted secondary markets has been found to be an anti competitive measure as it hurts consumers. Please explore all of your options before using this manufacturer and its dealer network. Your purchase’s resale value is greatly diminished by these measures. Edit: thanks for the reply. I agree with safety being paramount, and the dealership model helps with that. However, Bruno’s policy is to restrict warranty transfers to a secondary buyer even in the case that all work is performed by a factory certified technician at a dealer. Bruno’s strong belief in the dealer network should be evidenced by trust in a trained dealer’s reinstallation of your product. Instead, this policy shows mistrust in your dealer network to safely install a product. This warranty restriction is an important consideration for potential consumers of your product
Response from Bruno Independent Living AidsFeb 17, 2022
Safety is the highest priority with mobility products. Bruno dealers are factory-trained in safe, professional installations and service of our products. We strongly believe that our model of having only factory-trained technicians servicing Bruno products will ensure the safety of the people using them.