Norma M.
I WILL NEVER ORDER FROM THIS COMPANY…
I WILL NEVER ORDER FROM THIS COMPANY AGAIN.. REPLACED AN ORDER AND ACCORDING TO THEM IT WAS DELIVERED WHICH I NEVER GOT.BUT INSTEAD OF THEM TAKING CARE OF THE SITUATION, THEY KEPT HARASSING ME WITH EMAILS, AND MAKING EXCUSES AFTER A FEW WEEKS OF BACK AND FORTH, THEN THEY WANTED TO SEND ME A PRODUCT REPLACEMENT, WHICH I WAS NO LONGER INTERESTED IN AFTER PUTTING UP WITH THEIR B******* FOR SO LONG TO THIS DAY, THEY HAVE NOT REFUNDED ME.I GUESS THEY NEED THE MONEY MORE THAN I DO. SO BEWARE WHENEVER YOU'RE ORDERING FROM BROWPRO . *According to your reply, you need more information.That's funny, you used to email me back.And forth, at least 2-3 times a day with nothing but excuses *
Response from BrowproDec 14, 2025
We’re sorry to hear how frustrating this experience has been, and we understand why you’re upset. That was never our intention. To clarify, when the delivery issue was reported, we offered a replacement as one of the available options to resolve the situation. You let us know that you were no longer interested in receiving a replacement, so we respected that decision and processed a full refund for your order instead. We’re sorry if the back-and-forth communication added to your frustration. Our goal was to gather the necessary details to resolve the issue properly, not to inconvenience you. The refund has already been issued, and depending on your bank or payment provider, it may take a few business days to reflect. We appreciate you taking the time to share your feedback, as it helps us improve how we handle situations like this moving forward. Warm Regards, Customer Support Team



