I bought a brow stamped from this site. They add on fake charges.
I bought a brow stamped from this site. 15 dollar purchase. That's approved. I did that. Once PayPal sale was done brought me to a screen that said complete purchase. Which I get a lot when I use PayPal. And it tacked on this 54 dollar bullshit recurring charge. My bank denied it but my husbands bank did not and the charge went thru. This is fraudulent.
Response from BrowproJan 6, 2026
We understand the customer’s concern and take these claims seriously. At this time, we encourage the customer to contact us directly so we can locate the account, cancel any associated subscription, and review the charge for an appropriate resolution, including a refund if applicable. Please contact us at [email protected]
and include the email address used at checkout, PayPal transaction ID, or the shipping address, so we may promptly assist.
We appreciate the opportunity to review and resolve this matter.
AM
Acqua M.
I’m pretty sure that I was scammed…
I’m pretty sure that I was scammed bekause it’s say a different charge
Response from BrowproJan 3, 2026
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
JU
Julia
I had an awful stressful experience
I had an awful stressful experience. I ordered one brow stamp and soon after the company had somehow gone through PayPal to do an order for 3 more which I didn’t do. I cancelled my card but some time after another transaction went through from my other account with PayPal for monthly subscription as VIP customer. Fortunately my banks have been able to refund the money but I’d advise not to order from this company. I’m not the only one this has happened to. The product is not great and they are scammers. Do not order anything from them.
Response from BrowproDec 29, 2025
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
IZ
Ingarid Z.
BROWNPRO EYEBROW STENCIL ..These people have nerve
These people have nerve! I received a message that said that they have acted appropriately after I lodged an initial complaint about their deceiful practice. I ordered one single stencil..no extras, just one stencil in black
My account was charged for multiple stencils and not only once...twice!!!!!
When I inquired about this,the response was that I " had 'clicked' on various options and multiple stencils in my order"which is untrue. I cannot possible do anything with so many eyebrow stencils. I was changed over $80.00 instead of just $26.00 approx. I was charged for shipping three times even though all items arrived eventually in one package.
Notably, I contacted this company within a day or so about the charges and to cancel the order and was told that the item had left their warehouse.
They also advised that I could return the item.
It took more than five weeks for the stencil to arrive (it was shipped from within Australia..usual delivery time from anywhere is max 7 days ) and I was astonished to receive so many stencils. Non was black. They were BLOND.
To return them, I was instructed to send them to the USA to arrive within 10 days. This meant via air and with insurance. This amount would have cost around $40.
I was literally FORCED TO accept a 50% settlement as there was no other option.
This company is a scammer. And I suspect that I am not the only person who has been 'snookered'.
I re-affirm my advice. Do not order/ purchase from BrownPro. You can purchase a product like they offer from TEMU and you will be treated with respect and with honesty.
Response from BrowproDec 29, 2025
Thank you for sharing your feedback. We’re sorry to hear that this experience was frustrating for you, and we appreciate the opportunity to clarify a few points.
After you contacted us regarding the charges, our team reviewed the order and advised that a return for a full refund was available within 30 days of delivery, not 10 days as stated. This option was provided in line with our standard return policy. We also understand that returning items internationally can feel inconvenient, which is why we offered an alternative resolution.
To help settle the matter quickly and avoid the need for a return, you were given the option to keep the items and receive a 50% refund for the accidental purchase. You chose this option, and the refund was processed accordingly.
While we regret that the order did not meet your expectations and acknowledge your dissatisfaction with the products received, we want to ensure the resolution is accurately reflected. Our intention was never to force an outcome, but to provide available options and honor the one you selected.
We appreciate your feedback, as it helps us continue improving our processes and customer experience.
Warm regards,
Customer Support Team
MA
Mary
Don't order from this company
I ordered the eye brow stamp online last November 2025, which was ok and paid for $9.53. After a month i receive a text message from this company charging my credit card of $36.33 of which i was surprised because i did not re order anything. My bank called me asking if it was legit, told my bank I did not order it. So in Called this eye brow stamp company and the lady gave me another phone number to call and the phone was not in service. Just a heads up ladies, if you want to order it go to amazon directly. I'm sure they have that product. At least it's legit.
Response from BrowproDec 20, 2025
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
SP
Sue P.
I ordered 1 dark brown pro brow when…
I ordered 1 dark brown pro brow when they are saying I ordered a 3 pack I know I didn't .They are also saying I ordered a 3 pack blonde which I didn't I emailed them and said I want a full refund .They said we can offer a discount ECT ECT guilty as they are
Response from BrowproDec 14, 2025
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
PM
Peggy Mayard D.
I ordered and received this product
I ordered and received this product. When I tried to use it the powder crumbled. I contacted the company. They asked me for a picture of the defected product which I sent them. The next email I got from them was an order ticket that closed my complaint. Definitely a scam. Do not buy from this company. They told me they were out of New York and the product was shipped out of China. Don’t trust them scam
Response from BrowproDec 14, 2025
We’re sorry this has caused confusion and concern. We’d like to clarify that this matter was already reviewed and fully resolved through our email support.
After you contacted us and sent photos of the damaged product, we processed a refund for your order, which has already been completed. The support ticket was closed only after the resolution was finalized, not to dismiss your concern.
Regarding shipping, while our company operates out of New York, some of our products are fulfilled through international partners. This information is disclosed and does not affect our responsibility to support our customers.
We understand your frustration, but we’d like to confirm that this case has already been settled and refunded. If you need a copy of the refund confirmation, our support team can gladly provide it.
Warm regards,
Customer Support Team
YW
Yolanda W.
Browpro says it's waterproof
Browpro says it's waterproof, well it's not. The stamp is terrible. Does not make a nice looking brow. I do not recommend.
Response from BrowproDec 14, 2025
Thank you for sharing your honest feedback. We’re truly sorry to hear that the BrowPro didn’t meet your expectations and that your experience was disappointing.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
