BrowproReviews of browpro.co

Response from BrowproApr 11, 2026

We’re very sorry to hear about your experience and understand how frustrating this situation must be. We would like to review your case and ensure this is properly resolved. At this time, we have not yet received your order details, so we’re unable to locate your account. Please provide your order information so we can investigate this further. We appreciate your patience and the opportunity to make this right.

Response from BrowproApr 3, 2026

We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We would like to clarify that any additional items are selected during checkout, and we do not process unauthorized charges. That said, we understand how this may have been confusing and sincerely apologize for the frustration caused. Regarding your return, we can confirm that your case has already been reviewed and a full refund has been issued. We're hoping that this matter is now resolved. If you need further assistance, please don’t hesitate to reach out to our support team.

Response from BrowproApr 3, 2026

We’re sorry about your experience and understand your concerns. Shipping times can occasionally be longer than expected due to transit and carrier processing, and we sincerely apologize for the delay you experienced. Regarding the tracking message, some browsers or networks may flag unfamiliar tracking links as a precaution, but this does not mean the site itself is unsafe. We’re glad to hear your order was successfully delivered, and we would be happy to review your experience further if you have any additional concerns. Please feel free to reach out to our support team via email. Your feedback is important to us and helps us continue improving our service.

Response from BrowproMar 31, 2026

We’re very sorry to hear about your experience and understand how concerning this situation must feel. We’d like to clarify that any additional items are selected during checkout, and we do not process unauthorized charges. That said, we understand how this may have been confusing and sincerely apologize for the frustration caused. We would appreciate the opportunity to review your order and make sure everything has been handled correctly. Please provide your order details so we can investigate further and assist you toward a resolution. Your feedback is important to us and helps us continue improving our processes and communication.

Response from BrowproMar 29, 2026

We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Upon review, we can confirm that a 50% refund has already been processed as agreed. This partial refund was issued as a courtesy, even after a dispute had already been filed through PayPal. If you would still prefer a full refund for the additional items, you are absolutely welcome to return the extra 3 sets. Once the return is received, we will process the remaining balance accordingly. We understand your concerns and appreciate you bringing this to our attention. If you need further assistance, please don’t hesitate to reach out to our support team.

Response from BrowproMar 11, 2026

We’re sorry to read your comment and understand that you’re upset. That’s not the experience we want anyone to have. We’d really like the opportunity to look into what happened and assist you properly. Could you please share your order number or contact our support team directly so we can review your account and address your concerns? We’re here to help resolve this.

Response from BrowproMar 3, 2026

We’re sorry to hear about your concerns and appreciate you bringing them to our attention. After reviewing your account, we can confirm that the VIP membership has already been canceled and refunded. Charges appearing as Nymbus LLC refer to our payment processor, which can sometimes appear differently on PayPal statements. Regarding the brow shades, according to the order placed, the selection was for two Dark Brown items. However, if you would prefer to exchange it for Light Brown, please feel free to email our support team directly and we’ll be happy to assist you with the exchange options. We’re always here to help and want to make sure your concerns are properly addressed.

Response from BrowproFeb 26, 2026

We’re truly sorry this situation has been so frustrating, especially with your upcoming international move. We completely understand how stressful timing issues like this can be. As previously mentioned, your order had already been processed and handed over to our third-party shipping partner before we received your cancellation request, which is why we were unable to stop it at that stage. Once an order is in transit, delivery timing is managed by the courier. That said, if no one is available to receive the package and it is returned to sender (RTS), it will be sent back to our warehouse. Once we receive it back, we will process a full refund for you. We want to assure you that we are not here to mislead or take advantage of anyone. We’ve been responding to your emails and providing tracking information to keep you updated, and we remain here to assist you through this process. If you have any further questions, please feel free to reach out.