BrowproReviews of browpro.co

Response from BrowproJul 9, 2026

Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations. We understand how disappointing it can be when a product doesn't perform as expected. After reviewing your case, we can confirm that we worked with you to reach a mutually agreed resolution. A total refund of **55%** of your purchase was issued, which you accepted in exchange for keeping the product and avoiding the inconvenience and cost of returning it. While we're glad we were able to find a resolution, we regret that your overall experience fell short of your expectations. Your feedback is valuable to us, and we appreciate you taking the time to share it. If there is anything further we can assist you with, please don't hesitate to reach out.

Response from BrowproJun 28, 2026

We’re sorry to hear about your experience and understand your frustration. We sincerely apologize for the delays in our responses and for the concerns you've raised regarding the transaction and refund amount. We understand how upsetting this situation has been. Regarding the exchange rate difference, refunds are processed in the original transaction currency. Any difference between the amount charged and the amount received after conversion is determined by the exchange rates and any applicable fees used by the payment provider or financial institution at the time of the original charge and the refund. We would like the opportunity to review your account and communications to ensure your concerns have been fully addressed. Please provide your order details so we can investigate your case further. Thank you for your feedback.

Response from BrowproJun 28, 2026

We’re sorry to hear about your experience and understand your frustration. We sincerely apologize for the delays you experienced and for the inconvenience caused by not receiving your original order or the replacement. We understand how disappointing this must be, especially after waiting such a long time. Please provide your order details so we can review your account, investigate the status of both shipments, and determine the best resolution for your case. We appreciate the opportunity to look into your concerns and assist you further. Thank you for bringing this matter to our attention. UPDATE: Upon checking, your order has already been delivered on July 2nd. Please confirm thru email if this has been received. Thank you!

Response from BrowproJun 28, 2026

We’re sorry to hear that you have not yet received your order and understand your frustration. We sincerely apologize for the delay and for any lack of communication regarding your emails. This is not the experience we want our customers to have. Please provide your order details so we can investigate the status of your shipment and review why you have not yet received a response. Our team will be happy to assist you in resolving this matter as quickly as possible. Thank you for bringing your concerns to our attention.

Response from BrowproJun 15, 2026

We’re sorry to hear about your experience and understand your frustration. We would like the opportunity to review your account and order history to better understand what occurred. Please provide your order details so we can investigate the charges, order status, and any interactions you had with our support team. We appreciate your feedback and would welcome the chance to review your concerns further.

Response from BrowproJun 15, 2026

We regret that your experience did not reflect the level of satisfaction we strive to provide. If you would like us to review your order and concerns further, please contact our support team with your order details so we can assist you accordingly. Thank you for your feedback.

Response from BrowproJun 3, 2026

We’re sorry to that the product did not meet your expectations and understand your frustration. We also apologize for any confusion regarding the VIP membership program. The membership is offered during checkout and provides access to exclusive discounts and benefits, but we understand that it may not have been clear in your experience. We value your feedback regarding both the product performance and the checkout process, as it helps us continue improving our products and customer experience. If you have not already done so, please contact our support team so we can review your concerns and assist further.

Response from BrowproJun 3, 2026

We’re sorry about your experience and understand why this situation would be concerning. Additional product offers may be presented during the checkout process, but we understand that misunderstandings can occur. We sincerely apologize for any confusion regarding the charges. If there are any unresolved concerns regarding your order, we encourage you to contact our support team with your order details so we can review the transaction and assist you further. We appreciate your feedback, as it helps us improve the overall customer experience.