Customer
I didn't want to be on a monthly subscription
I didn't want to be on a monthly charge. I notified them and they did refund my money and canceled my subscription which I didn't realize was a subscription when I order brow spong and color. There is nothing wrong with product at all but I don't use makeup that much and didn't want it every month. They were good at refunding my money and canceling my subscription .
Response from BrowproMar 14, 2026
Thank you for sharing your experience! We completely understand that a monthly subscription isn’t for everyone, especially if you don’t use makeup often. We’re glad our team was able to cancel the membership and process your refund quickly, and it’s great to hear you were happy with how the situation was handled. We truly appreciate your feedback and your support. If you ever need anything in the future, we’re always here to help! 😊