karen G.
Ordered an extra by mistake
Ordered an extra by mistake, after a lot of emails they did reimburse me, then weeks later another payment was taken ! I did contact them,and they are going to refund my money, Just be careful what you sign up for.
Response from BrowproFeb 23, 2026
We’re really sorry to hear how this has made you feel. Unexpected charges are understandably upsetting, and that’s not the experience we want anyone to have. We’d like to review your account right away to see exactly what happened with the additional payment and make sure everything is corrected. Sometimes a separate charge can be related to an optional subscription, but we need to check your specific order details to confirm. Could you please share your order number so we can investigate this properly? If any charge was made in error, we will absolutely address it. Thank you for bringing this to our attention — we want to resolve this the right way.