BrowproReviews of browpro.co

Response from BrowproSep 27, 2026

Thank you for sharing your feedback. We’re sorry for the frustration caused by the VIP membership charge and understand your concern about being charged after previously requesting cancellation. We’ve reviewed your account and can confirm that your VIP membership was canceled and the charge was refunded on September 17. We hope this helps resolve the issue and provides some reassurance. We also appreciate you sharing your feedback about the product. We’re sorry to hear it did not meet your expectations, and we’ll take your comments into consideration as we continue to improve our products and customer experience. If you have any further questions or concerns, please feel free to reach out to our customer service team directly. We’ll be happy to assist you. ❤️

Response from BrowproSep 6, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to discover an unexpected membership charge and then have to go through multiple emails to get the matter addressed. We’re glad to hear that the funds for the additional items were eventually returned, but we apologize for the back-and-forth and for the lack of response to your follow-up email. We understand how inconvenient and frustrating that must have been. We’d appreciate the opportunity to review your account and the membership charges to ensure everything has been properly addressed. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can look into the details and assist you further. Thank you for bringing this to our attention.

Response from BrowproSep 6, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to feel that the products didn’t meet your expectations, especially after purchasing several items. We also apologize for the delays and lack of communication regarding your return. That’s not the experience we want for our customers, and we’d appreciate the opportunity to look into what happened. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can review your order and return request and assist you further. Thank you for bringing these concerns to our attention.

Response from BrowproAug 30, 2026

We're very sorry to hear about the frustration and stress this situation has caused you. We understand how upsetting it can be to discover an unexpected charge and then have difficulty getting the information needed to return the items. We'd like to help get this matter reviewed and resolved. Since you've already contacted our team several times, we don't want you to have to repeat the same process unnecessarily. Please provide your **order number or the email address associated with your purchase** so our team can locate your previous correspondence and review the status of your return request, including the return address. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

Response from BrowproAug 30, 2026

We're sorry to hear about your frustrating experience. We'd like the opportunity to look into your order and delivery concerns. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can review the details and assist you further. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

Response from BrowproAug 22, 2026

We're sorry to hear that your experience with BrowPro was disappointing and understand your frustration regarding both the product results and the unexpected subscription charges. We take concerns about product performance and billing seriously. We'd like the opportunity to review your account and investigate the membership and charges you've mentioned. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your account and assist you further. Thank you for bringing these concerns to our attention. We hope to have the opportunity to review your experience and work toward an appropriate resolution.

Response from BrowproAug 22, 2026

We're sorry to hear about your experience and understand how frustrating it must be to receive products in the wrong colors and shapes, along with charges you weren't expecting. We'd like to review your order and account to better understand what happened with the additional items and membership. Please provide your **order number or the email address associated with your purchase** so our Customer Support team can locate your details and assist with the refund request. Thank you for bringing this to our attention. We hope to have the opportunity to review the matter and work toward a resolution.

Response from BrowproAug 22, 2026

We're very sorry to hear about your experience with BrowPro. We're also sorry that your experience with Customer Service left you feeling unsupported. We appreciate you taking the time to provide such detailed feedback, as it highlights areas where we can improve both our products and the way we handle customer concerns. Please provide your **order number or the email address associated with your purchase** so we can locate your order and review the circumstances more closely. We'd appreciate the opportunity to look into this further and see if there is anything we can do to assist.