BrowproReviews of browpro.co

Response from BrowproDec 20, 2025

We’re truly sorry for the frustration this has caused and we understand why this experience would be upsetting. We did make an effort to locate your order; however, we’re unable to find any order in our system under the email address you provided in this review. Without a matching order or email, we unfortunately can’t access the details or take action on your request yet. To help us sort this out as quickly as possible, please email us directly, which can be found on our website. We genuinely want to help and clear this up, please reach out to us directly so we can do that right away. Warm regards, Customer Support Team

Response from BrowproDec 20, 2025

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team

Response from BrowproDec 20, 2025

We understand your frustration and would like to clarify the timeline. This concern was already reviewed, addressed, and fully refunded in April 2025, shortly after it was raised. Any charges related to the VIP membership or expedited shipping were resolved at that time, and no further billing occurred from our end. The comment regarding a response in December refers only to a public reply, not the actual resolution. The issue itself was handled and closed months earlier through the proper support and payment channels. We regret the confusion and inconvenience this caused, but please be assured that this matter has long been settled. Warm regards, Customer Support Team

Response from BrowproDec 20, 2025

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team

Response from BrowproDec 20, 2025

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team

Response from BrowproDec 20, 2025

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team

Response from BrowproDec 20, 2025

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern. Warm regards, Customer Support Team

Response from BrowproDec 20, 2025

We’re sorry to hear about your disappointment, and we appreciate you sharing your feedback. To clarify, requiring items to be returned in their original packaging is a standard return policy. This helps ensure that the correct order is returned and that the item is in the same condition as when it was received. This policy was explained in detail in our email correspondence. That said, we also want to be transparent that we mutually agreed to resolve this matter by issuing you a 30% refund without requiring you to return the items at all, as a goodwill gesture to save you time and effort. We regret that this experience didn’t meet your expectations, and we truly appreciate the opportunity we had to explain and work toward a resolution. Warm regards, Customer Support Team