BrowproReviews of browpro.co

Just like everyone else, the company is very sketchy. They send you tracking that never shows anything. The smartest thing I did was purchase through PayPal, I was able to get part of my money back. I also was able to stop the subscription that I never signed up for. The stamps are just sponges and look nothing like the video when you try them. Never trust anything that looks too good.

This company is a scam, automatically withdrawing payments from my paypal account 😑 I never signed up to them nor was given any choice to, I had merely purchased just one set of the eyebrow stamper yet had multiple transactions coming out totally approximately $150 Australian dollars. I have cancelled the automatic payments on PayPal now and am hoping that is all I had to do. Don't get sucked in by this company, deceitful and dishonest!

On the 24th of June 2025 I intended to purchase only ONE "BrowPro Simone Stamp" for a discounted price of $9.99 USD (approx $15.50 in AUD) + free shipping from the BrowPro website. While attempting to order, a flashing time-limited pop-up appeared offering a further 10% off. I clicked on it, then was unable to navigate to an actual Checkout page. I was not able to see my order summary, or make any alterations to it, or accept or decline any other offers, so I exited the website (not knowing if I'd actually ordered anything or not). I discovered soon after, that BrowPro - under the name 'Amazing Beauty Picks' - had taken a whopping $188.38 from my bank account ($120.94 in USD): NOT the $15 or $16 I had expected to spend! I emailed their Customer Service explaining that I had been unable to finalise my order, and didn't think I'd done so (how could I have, when there was no Checkout to verify??). It wasn't until they sent me an email with my supposed 'Order Summary' (which I'd never clapped eyes on prior to that) that I saw BrowPro had charged me for: • 1 x Simone Stamp: $9.99 USD (the only thing I had wanted in the first place) • a further 3 x Simone Stamps: $48.00 USD • 3 x BrowPro Stencil Kits: $51.00 USD • Expedited Shipping: $12.95 USD and • VIP Customer Benefits: 'Free' These extra products I had not ordered were all classified as "UPSALES" in the Summary. I complained to Customer Support, and was initially offered a refund of "50% of the entire order" (which meant that I would still be greatly out of pocket, when I'd only wanted one product which cost about $15.00 in the first place). I made it clear that I was not going to pay for items that I had no intention of purchasing, and eventually I WAS refunded for the extra products - so I have to be grateful for that. Now I find that, like others whose reviews I've read here, BrowPro has taken out more money: $49.74 on the 28th of July '25. In an email, I've been told it's "for a subscription or recurring service to BrowPro VIP, which you initially opted for when you purchased our BrowPro Simone Stamp. This offer is purely optional, and we strive to make the terms clear during checkout". Hmmm... NO THEY WEREN'T 'MADE CLEAR', BECAUSE THERE WAS NO CHECKOUT OR ORDER SUMMARY TO SEE, THEREFORE NO OPPORTUNITY TO DECLINE OR ACCEPT SUCH A SUBSCRIPTION. I've now asked 4 times (since Tues 29th July '25) for immediate cancellation of this 'VIP' membership/subscription so I can prevent any further recurring monthly payments, but my emails are now not being replied to (so I have NO concrete confirmation that my request has been, or will be, carried out). Further red flags: (1) BrowPro seems to trade under various other names (you might see payments in your a/c to Amazing Beauty Picks, Nymbus, Nymbus LLC, Shop Innovations LLC, or Glamourium - there could be others). (2) The 'BrowPro' website has been the subject of complaints that it is impersonating a legitimate Company called "Browpro Store Australia" and is deliberately misleading customers. Whatever name they go by, or whatever domain they have, PLEASE avoid BrowPro altogether. You will invariably find that you've been slugged with charges for things you haven't ordered, non-voluntary sign-up to a 'VIP subscription' you didn't ask for or agree to, and recurring monthly fees you do not want or cannot afford. Yes, all scam practices: SHAMEFUL.

Don't trust this company or shopinnovations llc. I brought and paid for one product which I didn't like anyway. They have signed me up for a subscription which I did not authorise. It was done through PayPal and they are not helping as they have said its not fraud and won't charge the payment back so are saying I owe them the money and they will continue to attempt to take from my bank account. I've had to remove PayPal payments from my bank card but not sure if it will stop this. They also set up a direct debit on my bank account which I now need to look into as I have no recollection of my bank informing me of this. Be careful people.

Beware of this company. They signed me up for a subscription that I tried to cancel it from the beginning and the cancellations don't go through! They changed me for 5 months and only agreed to refund me the most recent charge! So deceitful! I bought one product and didn't even like it and never ordered anything else!

I’m one of many who have been ripped off by this company if you can call them that. False advertising and a complete rip off. I will not refer any of my friends about this company. I too was called a VIP customer. Isn’t that supposed to mean customer care? What a load of bull. Very angry with this Sham of a company Wow. I just received an email 3 hours ago from the company I wrote a bad review about. They suggest I contact them about it. I have been doing that from day 1. Shame on you.

I ordered this product a month ago I contact them two days ago maybe three and they said that it was still in transit but before that I got a strange email I couldn't tell if it was an email or text it just popped up on my phone saying that your order has been canceled we regret to inform you so I went and checked on it I emailed them the email me back saying it was in transit it's been in transit for a month then or longer I ordered this back in May for Mother's Day.

I want to complain that I should have been told that $9.99 would be $50 in Australia. That is outrageous!!! I want my money back now before it is shipped .