Brooklyn BeddingReviews of brooklynbedding.com

I recently purchased a mattress from Brooklyn Bedding that claimed it was a medium-firm mattress 6 on the scale . However, upon receiving the mattress, I quickly realized that it was much softer than I had anticipated. I reached out to the company again, and they told me that this matrasses is not alliable for any warranty I was extremely disappointed with the company's response, as I felt that they had misled me about the firmness of the mattress, and then refused to honor their warranty when I wasn't satisfied with the product. I would caution others against purchasing from this company, as their claims about their products may not be accurate and their customer service is lacking.

Stay away from this brand and do not purchase this dog bed or any other items from these unlawful scumbags. I WISH I had done more research. Think this brand are laser-focused on hiding the truth and purposely deceiving us and misrepresenting the product they are selling consumers. They are not being transparent and are removing honest reviews from ALL customers (which is likely many them as the ones on there are FAKE) who've had a negative experience with this cheap quality, overpriced, way-too-fluffy, dog bed. This brand claims to be Australia’s #1 dog bed. It doesn’t even come in on top 10 product reviews anywhere. It is costs a fortune for the end product you get and to top it off, my dog doesn’t think much of it. I suppose, like others, I got sucked in by the advertising and hype. Well done to your scummy marketing team for being brilliant scammers. As mentioned in the listing - ‘perfect for all seasons (including summer)’ - this company are being completely false. The Brooklyn is a fluffy bed that is not suitable for hot evenings. It is just way too fluffy for my dog to stay cool in. I Imagine any dog with longer hair would really struggle. Our whippet has no hair and only tolerates it on some cooler nights but completely rejects the bed if it's muggy or a warm evening. Forget during the day, she will opt a cooler spot elsewhere. The padding of the bed is so sunken she just gets lost in it - no wonder she leaves mid way through the night to find some respite from the oven she is in. And again, claiming ‘Brooklyn's easily fit into washing machines, no matter the size’ is such a lie. The bed will not fill into a washing standard washing machine and I’d be surprised if it fit in a commercial one. These guys are so full of it and making money off people left right and centre as they delete any negative reviews and only keep the ‘good’ aka FAKE ones. And the kicker is the same of the century - 30 day money back guarantee but only if the bed is packaged and unused. They claim they have a Better Sleep Guarantee but will only refund you once they deem the product is acceptable to return. Oh and this after they send you emails telling you to remove the bed from the packaging and fluff it up - very convenient. They don't say what happens once you've returned it and they don't deem it 'acceptable' for refund. They are criminals. The worst dog bed I have ever bought - Kmart is better and a fraction of the price. They claim to be an 'Australian boutique' but they have no ABN or Australian address.

these reviews are for 2 separate companies. If you notice, the good reviews are for a human mattress company. The poor reviews are for the dog bed company with similar name. I came here to check reviews for the dog beds because I noticed the company hides any comments that are not positive on their ad's. I hope trustpilot will separate these reviews as it is unfair to the good mattress company to have their rating pulled down by the bad reviews for the pet bed company

Nonexistent customer service. I bought a pillow and immediately emailed for a return (no longer needed). They just never responded to multiple emails, tweets and voicemails. So now I’m stuck with an unopened $100 pillow I don’t need.

Not at all what they advertise. My 70 lb. Lab flattened this bed right to the floor. The way it comes packaged it has to been opened and fluffed because your dog has to touch it to check quality you warrenty is void. Good scam they have going. Quality is 0 the warrenty is 0 the respect from company -10. Do not waste you money or your time with this bed.

I was so so disappointed with my Brooklyn dog bed. It’s honestly exactly the same as a Kmart one but way way more expensive. If you are truly looking for a dog bed that is good for big dogs, look up Barney Beds. I wish I’d have known this before wasting $130 on a flat lumpy dog bed for my senior big dog, that is exactly the same as the $45 one at Kmart

They sent the wrong sized bed not once, but twice. Then I wanted to return it because it's a low quality bed and does not provide appropriate support and leads to lower back pain. They said I was out of the trial period, but I thought it shouldn't start until I got the right sized bed and they reluctantly agreed to a return within 30 days. Then, you're supposed to donate the bed to a local charity and if you have trouble, to call them and they will help you find a donation site. I had trouble and called multiple times, but they would not call me back. Just after the 30 days, I finally found someone and sent proof of donation, but again they refused to call me back after multiple phone calls and multiple emails. Bottom line, they will not stand behind their product and why should they as they know it's junk.

Their website lists silica as a material for their mattresses. Fiberglass is made up of silica and companies uses greenwashing terms like silica, glass wool, and glass fibers to trick people into thinking their products don’t have fiberglass. They’re owned by Helix, which has fiberglass in their mattresses. I also got a mattress topper from them and it was made in China, not in the US like their website claimed. And it said it was “500% polyester” and “500% foam.” What does that even mean? AVOID AT ALL COSTS. They’re a super dishonest company that uses loopholes like these to sell you dangerous products.