Brooklyn BeddingReviews of brooklynbedding.com

Bought an ultra adjustable base and it has been reliable however the provided remote was awful. It was too sensitive to have beside me in bed (or you had to lock it) and the curved shape meant it was hard to settle on a night table and constantly fell over and off. It broke far too soon but I was able to use the Brooklyn Bedding app. Now, suddenly the app doesn’t work either. I called for assistance and since it was older than three years they provided zero support and were cagey about the app not working. Basically after the warranty period they won’t help and don’t seem to have any customer service—even with their own app (which, without notice, seems to no longer support this model remote). It’s five years old. This is ridiculous. They still sell the base but apparently changed manufacturers so I was referred to the old manufacturer for help with getting a new remote and even for the Brooklyn Bedding app (which doesn’t make sense to anyone). Now I have a flat bed and a product that could work if only BB didn’t treat their products or customers as disposable. I definitely won’t buy from them again!

WAS GOING TO GIVE 5 STARS BUT SPENT EXTRA 10 MINUTES GETTING STUICK HAVING TO WRIGHT STUPID REVIEW BEFORE MAKING A PURCHASE!

I first purchased this bed because the vdo showed it was washable A 2xl and no it isn’t. It does not fit well in the machine so therefore doesn’t wash. Then because it was filthy I purchased a new cover for it. Alas NOWHERE does it say that the covers aren’t for last years model and so of course that does not fit the one purchased 11 months ago . I live rural. It’s a 1 hr round trip to the post office to return it. I did ring to ask advice and while the operator was polite he didn’t offer anything except - pay for the return or spend another couple hundred bucks on a new upgraded bed. And while I’m here / no it doesn’t keep its shape either.