BrondellReviews of brondell.com

O star if there’s an option! Bad customer support. Can’t take my broken bidet in for service center in SF. Have to mail it in only! Stay away from Brondell products.

Bought a Brondell Swash BL67 in January 2024. Four weeks ago, it started leaking from the hose. Removed the hose, the washer was split. Went to the hardware store - no washers that matched. Contacted Brondell - the ENTIRE HOSE had to be replaced - and only then after I sent them a photo, blah blah blah. They sent a new hose. Tried to attach it, but the tube that the hose attaches to is plastic. The fitting is steel. No more threads on the plastic! Brondell says I have to remove the seat, ship it back (at their cost) and wait for them to repair and send it back. A ROYAL pain in the tush, no pun intended. And then what? Will they put another plastic tube in, only to have that fail in another year, and then what? Seems to me Brondell is in the business of creating landfill. I will not buy another Brondell product. Adding more as of Dec. 18th. I was told by the "support agent" that because the bidet is still under warranty, all shipping costs would be covered. When I got their instructions for returning a seat for repair, however, the instructions clearly state that while I will be sent a prepaid shipping label (but only after sending a separate request), I will then be charged for it after the fact. The big benefit is that I am getting their reduced shipping rates. So it will cost me $30 to get this low-quality product fixed. And how long will it then last?

Within weeks of installing the Brondell T44 bidet toilet seat, the unit froze. Support was unable to provide a resolution, although they insisted I send a video of a nonoperational piece of hardware. Eventually I fixed that issue without assistance, with hours of reset and remote pairing. 9 months later the unit has failed again with flashing lights and gurgling noises. After weeks of back-and-forth with Rebecca of Brondell Support, she instructs that I return the unit to them for evaluation and repair. That’s a big ask; disassemble the seat from the toilet water supply, remove the 3-way water supply adapter, purchase a temporary seat, purchase a new supply hose to fit without the brondell hardware in place, ship and wait two weeks repair turnaround time, and hopefully reassemble without leaks from reinstalling these components. I protested this approach; Brondell‘s reply was to email me the warranty limitations page.  At this point, even though it was an $800 buy, I’m giving up, for the purchase of a real bidet toilet. You should avoid this gadget.

Completely useless customer support. I asked a simple question about a remote not working in the online technical support and gave all info required and CSR just closed the ticket without even responding to my question about why it's not working and no notification that ticket was closed. I took out a second ticket with clear information and question and same thing, ticket just closed without any response at all. It would be appreciated if a supervisor or manager can contact me regarding this experience.

Awful experience. My bidet seat had a problem with the slow closing lid. After needing to remove the seat to provide the serial number the seat began leaking. They needed an excessive amount of evidence to prove that the leak was in fact not coming from any of the fittings on the bidet seat. I should not have needed to disassemble to add plumbers tape, and then submit a video of the leaking to prove that the leak is coming from somewhere else. To top it all off they sent me a replacement seat rather than a replacement lid. So in addition to the new problems I had to pay for the wrong part. By the way there should not be such a high degree of plastic rot in this few an amount of of years

Update to a unused unreternable seat. We had boxed the seat ( drained & dry) in its original box and inquired about sending it back for a possibly upgrade but were informed that we could not send it back without first sending them a video of the seat working. This entailed us reinstalling, lining bowl with plastic & recording product operating. We complied with this list and voiced our complaint of this model splashing water on both the bottom & top of the seat. They're final analysis was that we would not get a refund since this is "NORMAL". We are stuck with this bidet seat in our guest bathroom since it is hooked up to the h2o supply, it was used for the first time this week, the one & only use left brown feces droplets scattered under the seat & the back of the base. This is Not normal & should not be considered normal since it is disgusting and unsanitary. For many years we own & use a bidet in our main bathroom and we have never experienced an issue like with the EM617. This company does not care about their customers being happy with their purchase, they only care about making their sale & leaving you with their cheap substandard unusable product.

After experiencing our bodau, we would purchase another rather than go without. We love the cleanliness, we recommend this product for all families.

One Star Because I Couldn't' Choose Zero! Don't purchase the Carex Toilet Seat Riser from Brondell, they double the cost of the same riser you can purchase on Amazon, because they add two long screws to mount, issue is, the mounting plate for the bidet, requires plastic square heads, not steal small round heads, when you tighten they pull through, I managed to make square head washers, and was able to better tighten, but to tighten enough to make safe, as it was moving side to side, then the riser lifts in the front, making it unsafe again. Stay away from Brondell, they have the WORST Customer Service Period.