Brondell Reviews | Read Customer Reviews of brondell.com

Brondell Reviews | Read Customer Reviews of brondell.com

Brondell reviews

Showing 31 reviews with 1 star · Clear filters

JOSEPH M.
Oct 22, 2026
The bidet is defective after only a…
The bidet is defective after only a couple of years. Then someone told me to send the bidet back or buy another remote, so I bought another remote. It wasn't the remote, it was the bidet. When I called back I talked to a technician, he told me how to test the remote and said it was the bidet that was not receiving the signal. All of which would have been avoided if I was able to talk to the technician in the first place. I am still dealing with this month's later. Thanks for your interest!
Response from BrondellOct 22, 2026
We sincerely apologize for the frustration and prolonged troubleshooting you’ve experienced. We understand your disappointment, especially after purchasing a remote that did not resolve the issue. Please feel free to contact our Support team so we can review your case and work toward a resolution.
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LORRAINE K.
Oct 20, 2026
Ordered a new "T" connector
Ordered a new "T" connector. Thought we should get a Shiny Steel valve=Got a plastic valve . For $C130.45.
Response from BrondellOct 20, 2026
Thank you for taking the time to share your experience. We're sorry for the confusion regarding the part you received, and we understand your disappointment. A member of our Support Team has reached out directly to review the order details and discuss a resolution. We appreciate the opportunity to assist and thank you for choosing Brondell.
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LISA R.
Oct 20, 2026
Item not Shipped
I ordered a replacement part on 10/05/2026. A shipping label was created however there have been no updates to shipping. I have not received the product despite paying for shipping protection.
Response from BrondellOct 20, 2026
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We have arranged a replacement and will be emailing you shortly with your new tracking information. We appreciate your patience and look forward to getting your order to you as quickly as possible.
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Angelica C.
Oct 20, 2026
I have not received my order!
I have not received my order!
Response from BrondellOct 20, 2026
Thank you for letting us know, and we're very sorry for the frustration. Unfortunately, it appears the original shipment was lost in transit. A replacement has been arranged, and we'll be sending your updated tracking information via email shortly. We truly appreciate your patience and the opportunity to make this right.
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RO
Oct 20, 2026
Here's a review you can post:
Here's a review you can post: "I bought the Brondell SE600 and within a few days it started malfunctioning. For the price, I expected way better reliability than this. It's incredibly frustrating to install a product like this only to have it fail almost immediately — especially when you're counting on it working every day. A product at this price point should not be failing within the first week, period.
Response from BrondellOct 20, 2026
We completely understand your frustration and are very sorry that your new unit developed an issue so soon after installation. This is certainly not the experience we want for our customers. Our Support Team is actively working with you, and we have received the unit for repair under its one-year warranty at no cost to you. We’ll ensure it is returned to you as soon as the warranty service is complete. We truly appreciate your patience and the opportunity to make this right.
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CRAIG H.
Oct 17, 2026
Well there is 00 stars to choose so…
Well there is 00 stars to choose so don’t think i am giving you a star! 3 weeks almost and still have not received order yet
Response from BrondellOct 20, 2026
We sincerely apologize for the delay and understand your frustration. After reviewing the tracking information, it does appear that the shipment has now been delivered. We hope everything arrived safely and meets your expectations. If there are any issues with the order or if you still need assistance, please don't hesitate to reach out to our Support Team. We're always happy to help.
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James B.
Oct 8, 2026
Awful awful awful but never again ty
Awful awful awful but never again ty
Response from BrondellOct 23, 2026
We're sorry to hear you were disappointed. Thank you for sharing your feedback. Please feel free to reach out to our Support team if you'd like to discuss your experience further.
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Kati L.
Oct 6, 2026
I stated which toilet seat I had and…
I stated which toilet seat I had and which replacement parts I needed and what you sent does not fit or work. Thanks
Response from BrondellOct 23, 2026
We're sorry to hear the replacement part did not meet your expectations. Our team strives to provide the correct parts based on the information available, and we will reach out to connect with you directly regarding this matter. We appreciate your feedback and the opportunity to assist.
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