BrondellReviews of brondell.com

The Brondell 1700 is very nice when it is working. However, this is my third purchase of a Brondell in this price category that has broken soon after the warranty expired. The company’s price to ship it to San Francisco and fix it or price to replace it with an open box model always exceeded my original purchase price. It’s just so stupid to buy something that only lasts two years and I won’t be buying anything from this company ever again. Three times we made the same mistake and I advise you stay away from promoter Mark Cuban's companies. Unless you can get a credit card company to offer a two-year warranty extension. Cheap construction that doesn’t last.

Our Brondell humidifier worked great for the three months we've had it, but it's time to replace the humidifier filter and the company doesn't have any in stock. Hence, we've not been able to use the machine for 2 weeks. When I called the support line, they said the filters would be in stock last week, but they were not. I've tried buying them on Amazon and other companies, to no avail. This machine was very pricey, and yet, the company can't maintain a sufficient supply of filters. Furthermore, it's past 30 days so it can't be returned. Go somewhere else!

I purchased a Brondell Swash Bidet Toilet Seat. The lid has cracked twice and the first time, I was asked lots of questions about it and to send them several photos of the seat and toilet. They sent me a new lid, but now that one cracked in the same place, so we do not have a lid on our toilet seat. I'm really glad that we don't have small children or pets that would get into the toilet. Also, it is programed for one, and we should be able to program it for two, but it won't do that. It's really agrivating, but we are past our warrantee period. This is a poorly made product.

I ordered a bidet seat directly from them. Upon arrival and installation, I realized the seat was cracked all the way through. They mailed me a new one, and I sent the old one back, frustrating but fine. Now, my second one has again failed and the water reservoir only fills half the time. Bummer, reached out to support because I'm still under warranty, but this time, they want me to find a box, mail them the toilet seat, and then wait however many weeks until they mail me a new one. Finding a box to ship it in, finding another replacement seat for the interim, and installing a toilet seat 2 more times is obviously a huge hassle and they know it. So I give up! You guys win!

I purchased a Brondell Swash 1400 along with a 5 year warranty and it was one of the biggest mistakes of my life. The seat and the top of the unit cracked every 2 months. At first the company honored my warranty and replaced them a couple of times. After that they started charging me more than the unit was worth to replace the parts. When I complained to customer service they did nothing about it so I am left with a cracked bidet. I paid over $495 for a bidet that is worthless and ugly. My expensive warranty purchase is a joke! Brondell customer service is horrible! Do yourself a favor and do not buy products from this company or you will regret it!