Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Our salesperson, Fred, was knowledgeable and helpful without pressure. The process of determining our choice of unit and making the deal on a Saturday was easy and fairly fast. We made arrangements to deliver our trade-in, handle the paperwork, and pick up the new unit the following Saturday. We had a set appointment time to handle the paperwork and the walk-through of the new unit. The salesperson asked us to arrive 30 minutes prior to the appointment with our trade-in so the inspection of the trade-in could take place prior to our appointment time. We dropped the trade-in exactly 30 minutes prior to the appointment time. The salesperson had us take a seat in the sales area during the time the trade-in was to be inspected. He returned to ask us a couple questions regarding the trade-in during that time. Our actual appointment time to handle the paperwork and walk-through of the new unit came and went. Our salesperson, Fred, returned a few times and indicated they were running behind in the shop on walk-throughs and deliveries. After more than an hour had past beyond our appointment time we expressed concern about the delay and asked the salesperson if we needed to make another appointment and come back, as we had other things we needed to accomplish. Our salesperson said he did not have any control over the service department walk-through process. Finally, nearly 1 & 1/2 hours after our appointment time we were called in to sign some paperwork and taken to the new unit for our walk-through. My wife had other pressing tasks, so she just stayed long enough to look at the washer-dryer pair we had installed in the unit and left. I remained for the balance of the walk-through. The unit was well cleaned for delivery. The technician that handled the walk-through seemed knowledgeable and pointed out the details of system operations. However, as we were approaching the end of the walk-through, the technician attempted to demonstrate the fireplace operation and was unable to get the fireplace to function. The technician called the technician that prepared the unit and he said the fireplace had been working. The walk-through technician finally concluded it was non-functional. I asked him to call our salesperson to the fifth wheel, which he did. It was agreed they would see if another Montana in stock had the same fireplace in functional condition and install it, or a new fireplace would be ordered and installed. I agreed to return to take delivery when a functioning fireplace was in the unit. I asked to check the installation of the goose-box we had Broadmoor install on the fifth wheel to make sure the clearances to the pickup would be correct. We made that check and determined the goose-box installation was as it should be. Also, the fifth wheel was winterized when we first looked at it and we told our salesperson we wanted it delivered winterized. The technician that prepared the fifth wheel for delivery dewinterized the trailer. So I asked the fifth wheel be rewinterized while the fireplace issue was being dealt with. I left, assuming it would be some number of days later I would receive a call saying a new functioning fireplace was installed and I could pick up the fifth wheel. I actually received a call later that day saying the unit was ready for pick-up. When I arrived, the same technician that earlier conducted our walk-through met me. He indicated there was actually nothing wrong with the fireplace and that he had simply not known the location of a power switch on the fireplace. He showed me the fireplace operation and I was able to depart with the fifth wheel. There is one cabinet piece in the interior that has a finish defect. Broadmoor said they ordered a replacement for the piece and would call when it arrived. I have not yet heard back regarding the replacement piece. Although some of the experience has been good, the delays on delivery day were significant.

i asked to hav e trailer winteriszed but it didn/t happen

Long Drive from Boise, but worth it. Marta Nicholls was awesome and easy to work with, I would refer her to anyone. She made sure the used 5th wheel we were buying was immaculate before we drove from Boise to Pasco to see it and tow in our trade-in. We thought John Rodriguez, in finance, did a good job explaining the add-ons and the financing. No "pressure" to add anything on to the contract. He explained all the "programs" and let us decide. We were very happy with the interest rate we got. The only reason they didn't get 5 stars is: After asking them to make sure they had the proper hitch to install in our 1 ton short box Ford, when we were there the first time, they didn't have the correct one. We had anticipated being there for the 4+ hours to go over everything on the new 5th wheel and to have the hitch installed, so we drove from Boise the night before to be there in time for our 9:00AM appointment. Joseph (can't remember last name) was very thorough going over everything to make sure we knew how to operate everything in the 5th wheel, which took well over an hour. He never made us feel rushed or that we had stupid questions. Very, very patient. When the walk-through was done Marta came and told us they didn't have the correct hitch and had to order it from Spokane. She was very apologetic and brought her manager with her to give us the "bad news". That meant we had to stay in a hotel another night. They did tell us we could spend the night in our new 5th wheel, on their lot, but I didn't bring bedding or other incidentals needed for an over night stay in a new 5th wheel. We weren't charged the additional cost for the "upgraded" hitch and were given a $150.00 gift certificate (to be used in the parts department). Of course, we spent far more than that on a playmaker dish we could use for both TV's. Last comment is: It's been over a week and they have not paid off the loan on our trade-in and another payment was taken out of the checking account. I didn't realize it would take that long or I would have cancelled the automatic payment! Now, I just have to make sure they paid off the original payoff quote not the lower payoff (after the payment has posted).

Sales was very nice and knowledgeable. When it came time to finance they were able to get us a couple points lower interest. However, didn't notice until later that they shorted me on the agreed trade in value of my rig. The walk through of the new RV was great, learning all of the functions features.

thanks to Marta she did really good

Great transaction! Talked to salesman Jason when we were looking for a specific TT, but it wasn't available at that time...then COVID depleted inventory/delivery throughout the region. My husband started calling around about 4 months later to check availability & Jason had all of my contact info and was going to call us ASAP because they just got our trailer in stock! We put down a deposit 'sight-unseen', got the financing started & made plans for delivery later that week. We drove the 3.5 hrs to finish paperwork and do the walk-thru. Every person at the dealership was great from Sales (Jason), finance, tech & in the shop! Would 100% recommend!

Amazing sales staff. Drove 600 miles to buy our new travel trailer and it was definitely worth it.

Great service