Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

This was a tough one. Pro's: The sale's staff was amazing to work with, friendly and very professional. Cons: The service department has been a nightmare to work with. We bought a brand new, 2017 Forest River Salem and it had a few things wrong from the factory... Which happens. Trying to make an appointment to get things fixed was a pain, trying to get through to the service desk, leaving messages, not getting called back. I had to have it in there 3 times within the first several months and each time I had to deal with a very, very rude service agent that always got assigned to my file. I'm huge on customer service and always try to be super nice to anyone that has to deal with the public. This guy always talked down to me, treated me like I was stupid and like I was personally insulting him each time I said something was wrong. It's a trailer, I know he didn't build it. Each thing I said was wrong he would argue with me, then once a tech investigated and validated my concerns, then he would be somewhat nice. Every time I went in he argued with me. It made it even more frustrating that I had to leave my trailer for up to two weeks at a time, it's a 3 hour round trip for me to take it in and I had to miss work two of the times to take it. On the third time I tried to call ahead to say I was bringing it a day early so I wouldn't have to miss work again, but couldn't reach anyone, so I just brought it. They flipped out on me for bringing it a day early. Bottom line, it's not hard to be nice. If someone who just spent a ton of money buying a brand new trailer has to bring it in, be nice. If they say something is wrong just say "I'm sorry to hear that, we'll take a look at it and see what we can find." See? Easy. Don't instantly turn it into an argument on how the customer must be mistaken or too dumb to use the trailer. The black water flush out valve: It wasn't working, no water would go in. He argued about it, treated me like I was stupid.... Turns out there was construction debris blocking the line, the line had to be replaced. The usb charge ports: half weren't working. He didn't believe me. Tech found that half had been wired backwards or not completely. There were a bunch more of these things, but those are a good example. It's so easy to create a positive experience, they need to take some lessons on how to treat people from the sale's staff... Also, if a person who just bought a trailer, especially a new one, has problems, try to get them in right away, don't make them wait weeks to bring it in, get them taken care of right away. Pad the service schedule a little bit to make it happen. It's frustrating to buy a new trailer and then not be able to use it.

The professionalism at Broadmoor RV SuperStore begins the second that you walk into the sales arena and ends with parts and service. Angel was our sales representative and I like the fact that if she did not know the answer to my question she immediately went out to ask someone that had the answer. My wife and I agree that our experience in our purchase was a comfortable one.

We had a great salesman. He really did know alot about the campers. We had a terrible walk through to show us how things worked! The poor guy was out of his expertise! After we left when ever we have had questions or trouble. NO ONE CALLS US BACK! We have to just keep calling until we can connect with the service department!!! VERY unprofessional!

I've had my RV back at least three times and it is still having the same problems. I'm actually calling again tomorrow

My sales-person spent a bit of time with me initially but I definitely felt rushed. Overall, happy with the trailer but the service left much to be desired. When the day came to pick the trailer up, I saw my sales-person long enough to say hi and then was passed on to the finance person. The finance person was very nice until I declined the extended warranty, then she turned cold and rushed me through. The person who did the walk through spent very little time with any specific details and even gave me incorrect information with regards to the entertainment system. After my hitch was put on, I did a walk around and found a dent in the trailer skirt. A manager came out and took a picture, told me they would order it right away and call me when it came in. Still waiting 6 months later. I have never gotten a phone call or email to follow up on my experience. The whole purchase was extremely disappointing. I may have to pay a little more next time but I will not purchase from Broadmoor again.

You are absolutely the worst sales department I have ever encountered in my life!!!!!!!!!!!!!!!!!!

We were looking for a specific trailer and Broadmoor happened to have it in their used inventory. They gave us a great deal below the listed price! After inspection, they replaced a few things on the used RV that were not functioning correctly, and did not charge us for it! I have even called back to the parts and service departments since the purchase to ask questions and get advice about my rig. Even though it was a used RV they took on trade, and we didn't spend a lot of money, they treated us as if we bought a brand new motorhome. We loved the experience

When we went to pick up our brand new travel trailer which we had traveled from wenatchee to pick up, it had a dent on the front that had been circled but not fixed or mentioned to us (I am the one that pointed it out). One of the mini blinds were broke and there was a few other small things that were broken. I will not by another forest river travel trailer, not worth the $$$