The British Food DepotReviews of britishfooddepot.com

I'm definitely a fan of the British Food Depot. I've done some comparative online shopping for British food items, and BFD has the best overall experience around. Their prices are typically the lowest, with many of their items on sale and others simply lower than other websites. Shipping is usually quite reasonable as well. I tend to buy a lot at a time so I get the most out of my shipping buck, but it never feels too exorbitant here. Their response time to questions on their Contact page is also stellar. I had a fairly straightforward question that they responded two within about two hours on a midweek afternoon. That isn't always my experience when sending in inquiries online. To me, that tells me they are staying alert for customer comments (good, bad, or otherwise). I appreciate that. My items always arrive in perfect condition, even when I mix heavier items (like cans or bottles) with more fragile items (like chip/crisp bags). They seem to have a magic about their shipping habits I think! Overall, I highly recommend their services if you are a ex-pat or simply want to try some British food favorites. Their selection is not always the best (you have to take what they have in stock), but it's pretty varied and they list quantities for each item. I'm already looking forward to my next order!

Looking at the reviews. it seems I had a common problem. We ordered specially for Christmas. The chocolates were all melted. We complained on Christmas Eve as we were so disappointed at the expected treat being ruined. Haven't heard back, despite e-mailing again. Least they should do is apologize, and some compensation would be nice. All I get from them is E-mails saying I have $3.20 credit (from my expenditure, not as compensation) towards my next order. Not inclined to order anything else with them, the lesson is to check reviews before buying. Oh, and they are not cheap.

I joined the monthly Brit Box. I was disappointed because I knew the value of the products and my "Christmas" type product box had a few valued items, for the most part candies multiple pack separated items were thrown in..it may have been worth $10, not $35. I understand there is big shipping charges across the pond. This is not my major complaint..It took three requests, with responses, but no action to cancel my monthly subscription. They said they cancelled, but now I cannot get them to refund the $35 charge that I told them before to cancel and they charged anyway, now will not give refund. I have since bought separate items which took a long time to get shipped. Had to ask where package was and they hadn't sent it yet.

VERY BAD EXPERIENCE WITH THIS COMPANY !!! CUSTOMER SERVICE IS TOTALLY NON EXISTENT !!!!!!!!!!!!

My package arrived, I had one item missing (Christmas crackers). I contacted them and they said they will refund for the missing item. The chocolate bars, jaffa cakes and chocolate biscuits were all melted and stuck together. I contacted them again and sent photos and not heard a word from them. Waste of money and poor customer service.

I have ordered from them in past with no problem. However, my last order included 2 boxes of chocolates that were completely melted, hard candies stuck to wrappers and jars of marmite that were extremely warm. I sent an e mail on the day I received the products (which were packed very poorly for any kind of shipment, let alone one with perishable contents). To date I have emailed them 4 times in a week and a half with no response. They don’t have a phone number and there is no other way to contact them other than emails they don’t acknowledge. If orders arrive timely and in tact, there is not a problem. However, when something goes wrong, they are not to be found except at the receiving end of a credit card. I’ve spent a good bit of money with them and deserve better treatment. I no longer trust The British Food Depot.

Excellent service! My order was shipped promptly and it was well packed. None of the crackers or cookies were broken, all in glass was bubble-wrapped, heavy items on the bottom. All-in-all, a very satisfactory transaction.

Customer service is only available by email, NO PHONE, Sent several emails regarding my order never arriving. Absolute nightmare. Spent $ 100. with them and received nothing. Sent proof that my package was marked pending delivery March 25th. They then told me it had been delivered March 23rd. How it could have arrived 2 days before I was told the package been scheduled for delivery. I don't know.