The British Food DepotReviews of britishfooddepot.com

I had some trepidation after reading several horror stories with this company, but I really wanted Rose's Lemon & Lime Fine Cut Marmalade, so I ordered 3 jars. While the order wasn't shipped right away, I think I received the shipped notice 2 or 3 days after ordering, it arrived quickly since I live only about 5 miles from their warehouse. My order of 3 jars arrived in a 1'x1'x 6" corrugated box that had all open seams well taped. The box was full of biodegradable packing peanuts. On top of that, each jar was wrapped in 3/8" bubble wrap. All 3 jars were intact.

I ordered three boxes of Bisto. They arrived in a perfectly dry box with the internal paper and polystyrene peanuts bone dry yet two of the Bisto boxes had been exposed to water and had consequently opened. The third box was simply badly handled and slightly crushed. I wrote asking for an explanation and, unlike other reviewers, got an immediate and very favourable response. (I wanted to give them the courtesy of replying before firing off what might've turned out to be another scathing review.) Bottom line, I would suggest that despite first impressions, they are reputable. Finally, contrary to statements elsewhere, they do have a telephone number for contact. In fact, here is their full contact information: The British Food Depot 113 Railroad Street Catasauqua, PA 18032 USA (610) 200-6011 (9AM – 5PM ET) support @ britishfooddepot.com