The British Food DepotReviews of britishfooddepot.com

Their prices are high, and their shipping costs very high. First order arrived later than promised but was reasonably well packaged, and the items were as expected. Second order they messaged to say several heavy items were out of stock, so asked them to refund part of shipping cost. When placing order shipping cost was calculated by weight. BFD said shipping was based on price (the higher the price the higher the shipping cost), so sent screen shots showing shipping was calculated on price, and also suggested that order value was reduced so that should reduce shipping costs based on their statement. They refused to reduce shipping so cancelled order. Decided to give them another chance and they hadn't started prepping order 14 days after it was placed so cancelled again. Commnication is dire. Expect to wait at least 3 days to get any response, and that's if you're lucky.

I have something I didn't order, I have not been able to reach the company although I have sent many messages on Facebook and emails, even left a voice-mail but no one has replied. Very unprofessional I expected so much more. Now I'm stuffed with a product I don't want and less money in my purse for nothing.

If there is a no star, I would give it a No star. I had ordered in previous years. Last Nov I placed an order that said was delivered by UPS that could not be traced anywhere. I called at least 3 times and wrote about as many times. Not once did anyone respond. I had to make a claim to PayPal and my money was refunded when PP got no response. The whole process was almost 2 months from making UPS claim to PP refund. I would never buy from a company that was so rude, inconsiderate and have no customer service.

There was an offer to get a 10% discount - it was added to the cart and the description said it would be applied at checkout, but it wasn't. I contacted them 3 times to ask for them to rectify but they ignored all inquiries.

I had some trepidation after reading several horror stories with this company, but I really wanted Rose's Lemon & Lime Fine Cut Marmalade, so I ordered 3 jars. While the order wasn't shipped right away, I think I received the shipped notice 2 or 3 days after ordering, it arrived quickly since I live only about 5 miles from their warehouse. My order of 3 jars arrived in a 1'x1'x 6" corrugated box that had all open seams well taped. The box was full of biodegradable packing peanuts. On top of that, each jar was wrapped in 3/8" bubble wrap. All 3 jars were intact.

I ordered three boxes of Bisto. They arrived in a perfectly dry box with the internal paper and polystyrene peanuts bone dry yet two of the Bisto boxes had been exposed to water and had consequently opened. The third box was simply badly handled and slightly crushed. I wrote asking for an explanation and, unlike other reviewers, got an immediate and very favourable response. (I wanted to give them the courtesy of replying before firing off what might've turned out to be another scathing review.) Bottom line, I would suggest that despite first impressions, they are reputable. Finally, contrary to statements elsewhere, they do have a telephone number for contact. In fact, here is their full contact information: The British Food Depot 113 Railroad Street Catasauqua, PA 18032 USA (610) 200-6011 (9AM – 5PM ET) support @ britishfooddepot.com

Damaged order of unordered "Globby Globs". NO RESPONSE from BRITISH FOOD DEPOT to customer email or US Mail correspondence. ACCOUNT TERMINATED.

I wish I’d seen these reviews before I purchased! I ordered Easter gifts for family living abroad almost 3 weeks before the date it needed to arrive. I still had no shipping confirmation after 2 weeks but it took me contacting them 3 times to even get any response. They said my order had to be manually processed but that it was done now and my order would be shipping same day. My order is now in transit but the expected delivery is a full week after the original shipping confirmation date and misses Easter entirely. They have not responded to any of my queries about shipping times. Terrible customer service! I hope the products are not melted like other reviewers here - that’d be the icing on the cake of a very bad shopping experience. If this kind of error occurred within my business I would have expedited the shipping at my own cost to get the item there as close as possible to the originally promised delivery date. Would not recommend!