Bristol West Insurance GroupReviews of bristolwest.com

I had not realized that this company was a rip-off organization, until I saw that most of the reviews were very negative. I got stuck with these people last summer when I bought a car in L.A., after an absence of a couple years from the U.S. The car dealer, Seton Montgomery, who specializes in Crown Victoria's recommended this group to me. Since I had nothing on my driving record, no fines or D.U.I/s or anything there was no reason to go with such a shady bunch of people. When I left the States in November I called Bristol to cancel and got jerked around by clueless amateurs and finally talked to the person whom I had talked to when I bought my car in in June. He said he got everything settled, cancelled the policy and would refund me 100 dollars and change. He lied.I see today that this is typical. These people are incompetent and dishonest and they routinely over-charge and double-charge clients.

don't do business with this company they are swindlers and shady car insurance. When they over charge you they refund money and then your policy goes up the next month by sending so many pointless letters to make it look legitimate. When in my case the original amount should be always the one you pay and but changing it.

Been trying to contact costumer service for almost a month now after my nephew's car was hit in a parking lot .They assign an agent to the claim that never answer the phone and keep on hanging up on us. Never had a chance to talk to him. Next I will put his name...

I chose to switch to this company after my car insurance rate increased due to two speeding tickets from the past. I regret that decision! I sacrificed quality of care to save a few dollars on my monthly insurance, and it turned out to be the biggest mistake of my life. Honestly, it doesn't even deserve a one-star rating. This company shows a lack of genuine concern for its customers, and if you take pride in working for them, you're a loser too! The way the claims process is set up is absolutely ridiculous. Even if you are in a tight situation, check a company's reviews every time and make sure you read thoroughly every document, and you understand it.

!!! !! Fraud !!!! I bought an insurance policy on August 29 and cancelled it the same day. Despite calling customer support five times, I was promised my $1,000 refund by September 13, which never arrived. Now they are delaying it until September 25 without explanation. This delay has caused me severe financial hardship -I was evicted and am forced to live in my car. The lack of urgency and professionalism is unacceptable. Bristol West must take responsibility and issue refunds promptly.

Bianca Lemus was professional and incredibly pleasant to work with. Thank you Bianca, you are a superstar!!!! in a very competitive market........

Very bad service - taken lots of my money and avoided doing any leg work. All questions I have asked are pretty much returned with "no we wont do this and we wont do that" The point of insurance is to INSURE!!!! they have given none of that - I am basically handling everything about my collision on my own.

The worst thing they did is, I was going to let my policy expire. I had gotten a quote elsewhere that was over $400 cheaper than what I was paying with Bristol West. Well the morning after the policy was supposed to have expired, Boom, I get a notification from my bank that Bristol had just charged me for 6 months. I HAD NEVER TURNED ON AUTO-PAY. I checked my online account just to be sure, and nope, auto-pay was not on. So this sketchy af company illegally billed me, and then when I went to cancel my policy and get a refund, they told me “You’ll have to pay a cancellation fee.” WTF