Jason R.
10% fee resulting from their poor communication
Switched to Bristol West because Farmers had increased my renewal price by 40% in just one 6-month renewal cycle. Bristol West allowed me to keep bundle discounts at a rate much cheaper than Farmers was offering for auto. Thankfully, I never had to submit a claim. Unfortunately, little communication was sent indicating a small--but completely significant--step needed to complete the policy. I'd already paid in full and received policy documents. I received exactly one email requesting a signature. It had expired by the time I opened it. Months later, I finally hear back that they are cancelling my policy if I don't pay a $106 charge. Why? I hadn't accepted the autopay agreement and lost the discount--resulting in more than 10% surcharge. Even though I hadn't reach the time for renewal. I've already cancelled the renewal now. Getting out of this mess before I have a bigger issue to deal with.