Celeste B.
Their rooms aren't even pet friendly
Gross customer service. Booked accomodation weeks ago, spent 3 hours finding a place that met my needs only to find out 3 days before the May long weekend that it isn't even pet friendly. Via email. With no alternatives. So I have to call and sit on hold for 54 minutes and counting only to be told I will either have to pay over $200 more or stay in a place with abysmal reviews that's nowhere near where I need to be. Not even an apology. I will never use them again and highly recommend no one else does unless they are checking for same day.
Response from BringFidoMay 22, 2024
It appears this all worked out in the end. This sounds like a worrisome experience at first, though! In looking into your case, I can see that the hotel misinformed us, which caused the domino effect of worrying you for nothing. When we followed up, as we always do, we clarified with someone higher up that the room you booked was totally fine and pet friendly, just as noted on BringFido. It appears that you were updated and able to stay as planned, which is a relief. Please know that we will always be your advocate in any hotel problem, and hope that you ultimately left feeling good about your reservation made through us.



