Brightway logistics LLCReviews of brightwaylogistics.us

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Great company! They are always available, respond quickly, and are ready to help in any situation. They take their work very seriously and handle everything professionally and efficiently. It’s a pleasure to work with people you can truly rely on. I definitely recommend this company! Only positive experiences and the best feedback. ⭐️⭐️⭐️⭐️⭐️

Great company

They do NOT honor their "price-lock guarantee". I was quoted a $325 all-inclusive price and a pickup date to move my car from a dealership in Daytona, FL to ATL, GA area. I signed a contract and paid my $100 deposit. A couple of days later, my Saturday pickup date arrived and I had no news from Brightway or dealership who was expecting the truck. I called, and my pickup had been cancelled, and rescheduled for Monday. Then, on Monday, I called to check status of pickup and was transferred to a dispatcher who said they had a transport driver who could pick it up within two hours, if I paid an extra $150 and higher amount of $495 upon delivery, BUT that I had to decide right now or lose this window. Feeling like I had no choice, since I already paid $100 and did not want to forfeit it according to contract, I paid the extra $150 and was given a driver contact. Hours later, the transport driver never arrived at dealership to pick up the car. I called the driver contact, and he said they never agreed to pickup this car, and that they are not responsible for what Brightway Logistics told me. I called Brightway, and they said the pickup was cancelled and delayed, AGAIN, to Tuesday. Then, Tuesday arrived, and, finally, another transport company picked up the car (my 4th transporter assignment). Upon delivery on Wed., my final payment of the balance was $500 (not $495) making my total transport from Daytona to Atlanta a whopping $750 (far from the original $325 all-inclusive price I was quoted and on the contract I signed. There is definitely no "price-lock guarantee". Even if actual transport driver costs are up due to inflations, I strongly feel that I was deceived, pressured, and extorted for at least another $150, esp. since the promise of getting picked up within 2 hours was not truthful, and they did not even say anything after it did not happen. Recently, I called Brightway customer service/refund dept. and discussed > 1 hour to complain about my case/order, their poor service and communication, misleading practices, and I strongly requested a refund of at least the additional $150 booking fee that I was "forced" to pay, but they REFUSED and gave reasons like 'everyone else does it, too, to attract business'. I told them they are deceitful on their website (states that prices are locked once deposit payment is confirmed) and they should be transparent about what they really do and what the steps are. It's a terrible feeling to be deceived and paying over 2X what I originally signed a contract for. I will never use them again, and I strongly recommend that you do not use them! I would give Brightway Logistics a zero score if I could. (fyi-actual transport driver, Jorge Trucking, was good)

It was a pleasure working with them, especially with Jacob

Great company to work with. Excellent customer service. Jacob is always helpful. Highly recommended!

Nice working with you guys good company

Jacob has good and fast communication, thanks for the business.