Brighton CollectiblesReviews of brighton.com

Bad customer service

I’ve been both an employee and a customer for this garbage ass company. Don’t work here they have their favorites and no matter how much work you do or how good you do you job, it won’t matter, the lazy co workers are always rewarded more. Now they claim their products are of “amazing” quality, they are not. Everything either tarnishes and rusts or it just falls apart. Overpriced costume jewelry at best. I’d give this sorry ass company 0 stars of I could.

i love the twinkle bracelot but i hae lost 3 of them because the clasp comes undone. i do not understand this because it is same type clasp that is on other items and they never come undone. so frustrating

The quality of their items is so bad it’s ridiculous. Everything tarnishes or breaks or both and sets so overpriced. They boast about their quality and how they stand behind it and that is not true. They don’t stand behind anything. They won’t fix it. They blame it on you for it tarnishing and they just sent me an email to my latest incident on tarnishing and stones falling out and said I can only expect my things to last one to two years. Over the last two years I have contacted customer service about eight times for issues that I’m having and I get the same response. Basically they don’t give a shit.

I have been purchasing Brighton products purses, wallets, watches, and jewelry for years..BUT NOT ANYMORE...if you can't pay to get a watch battery put into a $200+ Brighton watch on site and I have to go to a jeweler or send it into the Brighton repair shop to do so, you no longer deserve my business.

Marissa the manager has zero customer service skills and only cares about a dollar. She needs training and the district manager Kristen Dorsey is non accessible… Marissa refused to honor what I was told by Nanette regarding a return. PITIFUL AWEFUL AND PATHETIC. I will not be returning to the Highlands in Arlington Tx. Brighton Collectibles!! Wished I could give 0 star

Beware of the "SHOP" app used for online purchases at Brighton... I opened their website to make a birthday gift purchase, that was SUPPOSED to be a surprise. I put the item in my cart and clicked "View Cart", immediately I received a email confirmation of the purchase and and a receipt, neither of which noted which card had been charged. I didn't recall having a "Brighton" account and found out that I did NOT.... Their site had none of my information. They use the "Shop" app where I DID have an account (note that is past tense, as I just canceled the Shop account), which automatically made the purchase with the card AND address on file at that site.... Never asked for confirmation of either. One "View Cart" click and the purchase was made. In the end, I canceled the Brighton order and Shop account. I'll shop elsewhere.

I purchased a bracelet for my mother's birthday from the Brighton at the Woodfield Mall. They sent a necklace instead. I called to let them know and to see if I could come in and exchange and I was told I couldn't and then they sent me to customer service which when I called they were just as useless and sent me back to Woodfield Mall. My last purchase at this store.