Brighton CollectiblesReviews of brighton.com

I have to say that Brighton Consumer Care went out of their way to take care of me. I had a situation where I was in error with a warranty repair and they went out of there way to help me. They were patient and understanding. I can only compliment Lisa and her team for going the extra mile. Thanks and great job.

I used to love anything Brighton and have spent thousands on handbags and jewelry. I haven’t bought any jewelry in quite some time until recently. Disappointing is an understatement. The pieces I bought (online) seem flimsy and look cheap. They looked so much better on their website! I am so sad about that. It seems every company has cheapened their merchandise and raised prices. Never thought I would have to worry about Brighton doing that. I will not buy anything Brighton again without seeing it in person.

I contacted the customer service team and the representative was rude and smart at the mouth. I asked to speak to a supervisor and she put me on hold and said that no one was available. I find that hard to believe not one supervisor free. She said she would take my number and have a supervisor call me back. No one called I called again and told the representative that I needed to speak with a supervisor she put me on hold and came back and said the same thing no one was available. I have bought a lot of Brighten jewelry as well as shoes. They will not have to worry about me purchasing anymore of their pieces.

Delivery took two weeks and birthday misssd this time. Last time delivery was 9 days. One week ago I asked for a supervisor to call me back. Got a call today 1 week later. I wont be buying from them again!

This brand is a joke. I spent over $100 on two rings and they showed copper after only 1 month. I've worn $10 silver rings from a cheap market that lasted 10 years and still counting. So so disappointing. Spend your money elsewhere!!

I was excited to have bought my bag while on vacation in December it was $350. The stitching is now coming apart and I've been told by customer service to trim the threads. Now I might be stupid but surely a bag should last longer than 8 months. I look after it. I requested a refund or replacement which I was told no . Your warranty clearly states stitching is covered so why am I not being offered a relacement even. I have been told to send the bag off to California so someone can look at it even though I have sent photos through. I live in Ireland so im not convinced ile ever see the bag again. Ive been the biggest fan for a long time but shame on you Brighton for not standing by your warranty. So no I wouldn't recommend.

I purchased a $75 bracelet 6 months ago and the rope is completely discolored. When I call customer service they tell me it's not for normal wear and tear. What are you supposed to do? Just leave jewelry in a box and look at it. And I have many of their pieces. Sadly I will not recommend this company AGAIN.. And when I called customer service they told me it's not for everyday use.

⭐⭐⭐⭐⭐ On July 8, 2026, I visited the Brighton Collectibles store located at 4425 Lyons Road, Building F-107, Coconut Creek, FL 33073, to return a bracelet that had broken after it had already been repaired a few months earlier. The moment I walked into the store, I was warmly greeted by Sales Partner Sabina Pierre. She welcomed me with a genuine smile and immediately made me feel comfortable. I explained my situation, and Store Manager Jaime also joined us. Both ladies listened with understanding and compassion. I shared with them that my husband loves surprising me with Brighton jewelry for birthdays, Christmas, and other special occasions. Over the years, I have built quite a collection of Brighton bracelets, necklaces, and rings, and I absolutely love every piece. Their jewelry is timeless, elegant, and beautifully complements my wardrobe. I receive compliments at work all the time because of the unique pieces I wear. I originally expected to have my bracelet repaired again, but Jaime went above and beyond. Instead of sending it out for another repair, she allowed me to choose another bracelet of equal value. To make the experience even better, my exchange qualified me for a $30 promotional discount, which inspired me to purchase another beautiful bracelet that immediately caught my eye. I especially want to recognize Sabina Pierre for her exceptional customer service. She patiently showed me the newest jewelry arrivals as well as the clearance collection, giving me plenty of options without ever making me feel pressured. From the moment I walked in until I completed my purchase, she made the entire experience enjoyable, personal, and memorable. Customer service like this is becoming harder to find, and both Sabina and Jaime made me feel like a valued customer rather than just another sale. Their kindness, professionalism, and willingness to make things right have earned my loyalty. This Brighton Collectibles location is a true five-star store in my book. It's almost impossible to leave empty-handed because every display has something beautiful that catches your eye! If you're looking for timeless, elegant jewelry that will never go out of style, I highly recommend stopping by. Whether you're shopping for yourself or looking for the perfect gift, you'll find something special. Thank you, Sabina and Jaime, for making me feel like part of the Brighton family. I will definitely be back! Maria E. – A Proud Brighton Fan!