Brighton CollectiblesReviews of brighton.com

Delivery took two weeks and birthday misssd this time. Last time delivery was 9 days. One week ago I asked for a supervisor to call me back. Got a call today 1 week later. I wont be buying from them again!

I was excited to have bought my bag while on vacation in December it was $350. The stitching is now coming apart and I've been told by customer service to trim the threads. Now I might be stupid but surely a bag should last longer than 8 months. I look after it. I requested a refund or replacement which I was told no . Your warranty clearly states stitching is covered so why am I not being offered a relacement even. I have been told to send the bag off to California so someone can look at it even though I have sent photos through. I live in Ireland so im not convinced ile ever see the bag again. Ive been the biggest fan for a long time but shame on you Brighton for not standing by your warranty. So no I wouldn't recommend.

Bad customer service

I’ve been both an employee and a customer for this garbage ass company. Don’t work here they have their favorites and no matter how much work you do or how good you do you job, it won’t matter, the lazy co workers are always rewarded more. Now they claim their products are of “amazing” quality, they are not. Everything either tarnishes and rusts or it just falls apart. Overpriced costume jewelry at best. I’d give this sorry ass company 0 stars of I could.

The quality of their items is so bad it’s ridiculous. Everything tarnishes or breaks or both and sets so overpriced. They boast about their quality and how they stand behind it and that is not true. They don’t stand behind anything. They won’t fix it. They blame it on you for it tarnishing and they just sent me an email to my latest incident on tarnishing and stones falling out and said I can only expect my things to last one to two years. Over the last two years I have contacted customer service about eight times for issues that I’m having and I get the same response. Basically they don’t give a shit.

I have been purchasing Brighton products purses, wallets, watches, and jewelry for years..BUT NOT ANYMORE...if you can't pay to get a watch battery put into a $200+ Brighton watch on site and I have to go to a jeweler or send it into the Brighton repair shop to do so, you no longer deserve my business.

Marissa the manager has zero customer service skills and only cares about a dollar. She needs training and the district manager Kristen Dorsey is non accessible… Marissa refused to honor what I was told by Nanette regarding a return. PITIFUL AWEFUL AND PATHETIC. I will not be returning to the Highlands in Arlington Tx. Brighton Collectibles!! Wished I could give 0 star

Beware of the "SHOP" app used for online purchases at Brighton... I opened their website to make a birthday gift purchase, that was SUPPOSED to be a surprise. I put the item in my cart and clicked "View Cart", immediately I received a email confirmation of the purchase and and a receipt, neither of which noted which card had been charged. I didn't recall having a "Brighton" account and found out that I did NOT.... Their site had none of my information. They use the "Shop" app where I DID have an account (note that is past tense, as I just canceled the Shop account), which automatically made the purchase with the card AND address on file at that site.... Never asked for confirmation of either. One "View Cart" click and the purchase was made. In the end, I canceled the Brighton order and Shop account. I'll shop elsewhere.