Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Brightmeds (brightmeds.com) has 949 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
brightmeds.com
Website
brightmeds.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The customer service is outstanding. I used a previous company whose customer service was lacking, and Brightmeds is the opposite. They are responsive and really focus on customer satisfaction.
Response from BrightmedsDec 18, 2024
Hi SuAnne
Thank you for sharing your experience! We're delighted our team was able to provide the attentive support that was needed.
Warm regards,
The Brightmeds Team
TO
Tom
Brightmeds is a great company
Brightmeds is a great company, and I’ve seen firsthand just how dedicated they are to their customers’ well-being. Recently, I ran into a problem with my medication dosage after missing the opportunity to follow up with my doctor on time. This oversight led to some confusion about the correct dose I needed.
The exceptional customer service team at Brightmeds stepped right in and helped guide me through the process of getting my prescription sorted out. Everyone I spoke with was patient, understanding, and highly professional. I truly appreciate all the support I received, but I’m especially grateful to Joseph. His thoughtful approach and clear communication not only resolved the immediate issue but also left me feeling more confident and at ease. It’s reassuring to know that Brightmeds has such caring and skilled people on their team.
Response from BrightmedsDec 17, 2024
Hi Tom,
We’re so pleased to hear that Joseph and the team were able to assist you with your prescription concerns.
Providing clear, compassionate support is always our priority, and it’s wonderful to know you felt confident and cared for throughout the process.
Warm regards,
The Brightmeds Team
TB
Tara B.
They do a great job notifying me when a…
They do a great job notifying me when a delivery is on its way. Always packed properly.
Response from BrightmedsDec 16, 2024
Hi Tara,
We’re glad to hear you appreciate our timely updates and careful packaging. Thank you for your feedback!
Best regards,
The Brightmeds Team
BS
Bette S.
I have always been extremely satisfied…
I have always been extremely satisfied with the care provided by Brightmeds support. Any question or concern was handled quickly and most efficiently. I travel between two locations and there never has been a problem sending my medication to the correct location. When I had to postpone a shipment due to loss of power from a hurricane, my request was honored and your representative was very caring and supportive. Excellent client support.
Response from BrightmedsDec 12, 2024
Hi Bette,
We truly appreciate your kind words. It’s wonderful to know our team could support you with care and flexibility, even in difficult circumstances. We’re here whenever you need us.
Best regards,
The Brightmeds Team
CS
christina S.
B-4 & After Pics Please…
All I am seeing is reviews on how great the representatives are which they are, but I thought maybe I will see results as fast as I saw results with another company I was dealing with. I do not want to give up on Bright Meds so quick, but I went through Bright Meds because of Black Friday. The other company I went through I was seeing results very quickly and it was my first dose so being that this is my second dose(higher) I thought I would see results as quickly as I did the first one. Why aren’t anyone posting before and after pics? And I’m sure you’re thinking why not stick with the first company! Well like I said it was Black Friday and we all know how expensive these shots are so why not go for cheaper? I don’t really want to stick with Bright Meds and waste my money, especially if it’s not doing the exact same as the first company with lower doses and was losing weight
Response from BrightmedsDec 12, 2024
Hi Christina,
We appreciate you bringing your concerns to our attention. As discussed with you privately, our doctors prescribe dosages based on the details provided during consultation.
Regarding photographs, we understand that some patients may feel uncomfortable sharing this kind of information, and we fully respect their privacy.
We believe our team has addressed all your concerns during our discussion, but you are always welcome to reach out to the support team if you need further assistance.
We’re here to help whenever you need us.
Best regards,
The Brightmeds Team
PM
Pat M.
I’ll begin to lose inches
I’ll begin to lose inches. My clothes are getting baggy since upping the dosage .
Response from BrightmedsDec 9, 2024
Hi Pat,
It’s fantastic to hear that you're noticing progress—thank you for sharing your experience!
Best regards,
The Brightmeds Team
PL
Paris L.
I am waiting for their response… I…
I am waiting for their response… I purchased my meds through their Black Friday sale.. although my email seems to not be getting any update. I also sent in an email to their support team, nothing yet I really want things to work out! They said I should hear from a day within 24 hours haven’t heard. But I hope it will be soon!
Update: Still I am not able to sign into my account after I have paid. I insisted waiting on the phone call for 20mins because I kept getting the run around and had to call x5 times before the 20min call. I said thank you for the call because I assumed the problem would be fixed and still it hasn’t. They wants me to delete my review however the problem isn’t fixed yet. Yes for my trouble, i asked for any discount as they are on the pricier end charging an arm and a leg.
Update 2: iv received my items today. Unfortunately I will be canceling my service. Not sure if there will be enough in my vial to last 4 weeks we will see. Wish things could have gone smoother. The online process was great but I didn’t appreciate the rude emails.
Response from BrightmedsDec 9, 2024
Hi Paris,
Thank you for your feedback. After reviewing the 20-minute phone call with our customer support team, we noted that they provided thorough assistance in helping you log into your account, addressing the issue of two linked email addresses, and clearly explained how the process works, including the timeline for your medication delivery. During the call, you expressed appreciation for their excellent support.
When asked about your review on Trustpilot, it seemed you were only interested in modifying it if we extended your Black Friday discount. We want to kindly clarify that Brightmeds does not pay for or incentivize our reviews. We take pride in delivering exceptional customer support and high-quality products to all our customers. If you have further concerns, please don’t hesitate to reach out — we’re always here to help!
Best regards,
The Brightmeds Team
MB
Melissa B.
Customer service is very responsive and…
Customer service is very responsive and knowledgeable anytime I have a question or concern!
Response from BrightmedsDec 9, 2024
Hi Melissa,
We appreciate your kind words about our team’s dedication to assisting you promptly and effectively!
Warm regards,
The Brightmeds Team