BrightmedsReviews of brightmeds.com

I have been with BrightMed for several months, and up until now, my experience has been great. I’ve never had any issues, and I’ve successfully lost 22 pounds using their tirzepatide. Unfortunately, my recent experience with their delivery and customer service has been very disappointing. My medication was originally supposed to arrive on Wednesday, but it was delayed until Thursday. Thursday came, and I still never received my package, even though the tracking information showed it had been delivered. I contacted customer service to explain the situation and expressed my frustration because I have already paid for my medication, and I am now a week behind on my treatment due to these delays. Instead of providing a solution or showing any urgency, I was simply told that someone would email me. As a paying customer who has been loyal to this company for months, I expected better communication, accountability, and customer service, especially when dealing with medication that needs to be taken on a consistent schedule. I truly hate that I’m having to leave this review because my experience was positive until now. However, great results mean very little if customers cannot rely on receiving their medication on time or getting proper assistance when something goes wrong. I hope BrightMed takes these concerns seriously and improves how they handle delivery issues and customer support.

They do not offer 15mg of tirzepatide. They don’t tell you that on the website or when filling out the intake form that offers staying at 15mg as an option. Of course they charge your card before you find out it’s not an option.

Brightmeds advertises $119/month every month. But after two months, I received an email stating that this promotion changed and is only available in certain states. They wanted to increase the price to $289. I told them since they don’t honor prices to cancel my account. They emailed back saying that they will cancel. A month later, I was charged $289. I had to call my bank to dispute the charges. Brightmeds is not an honest company, will falsely advertise their product prices and do a bait and switch!

not honoring their promotional pricing. Get you to sign up on a first month rate, then increases the rate by $100 the next month after you paid for the second treatment. then want to add another $100 after the seconnd payment was allready processed.

They messed up on a promotion where I was to receive 119/mo for all doses (There was no fine print for NY and Ohio only at the time I signed up)and after a few months the rate went to 149 and care team told me that wasn’t available either after already charging me and waiting for shipment of meds, then they proceeded to cancel before the order shipped so they didn’t lose any more money because I refused to pay $289/mo after telling me they would honor the 149 rate for this month since it was their error. Needless to say I will lapse in my prescription and had to shop elsewhere.

Be very cautious about BrightMeds’ advertised pricing. I signed up for BrightMeds after seeing their promotion for compounded Tirzepatide at $119/month. The advertising was extremely clear: “Same price, first month & every month,” “The price you start at is the price you keep,” and even “No intro-rate bait and switch, ever.” My checkout also showed Compounded Tirzepatide — $119/month, all doses. I relied on those representations when choosing BrightMeds, and I was actually charged the advertised promotional price twice. I was later informed that my price would increase to $389/month. When I questioned the increase and provided screenshots of the advertising, BrightMeds told me that the $119 ongoing price was only available in certain states. The problem is that none of the advertising or checkout information I was shown disclosed that restriction. If a promotional price is limited by state, that should be clearly disclosed before a customer signs up, not explained after the fact when the company declines to honor the advertised price. What makes this especially frustrating is how explicit their marketing was. Telling customers “the price you start at is the price you keep” and “no intro-rate bait and switch, ever” creates a very clear expectation about what they will pay. I gave BrightMeds an opportunity to resolve this and asked them to honor the advertised price or show me where the state restriction was disclosed in the offer I received. They have refused to honor the promotional pricing. I’m sharing my experience so prospective customers know to screenshot every advertisement, offer, and checkout page before purchasing and specifically ask whether the price being advertised actually applies to their state and whether BrightMeds will honor it going forward. Based on my experience, I would not recommend signing up based solely on the promotional price shown in their advertising.

Don't even think about buying from there guys. They tell you that you will get the pharmacy you selected but then will totally send you a different pharmacy. There are many telehealths that allows you to select pharmacy and if you question this they delete your posts. Shady business practice.

Do not fall for the scam! This is a bait and switch. The price will go up 4 times the offer and as soon as they hear you are unhappy they will put that $400 right through!