BrightmedsReviews of brightmeds.com

This is an update to my earlier review where I praised Brightmeds for promising to accommodate and schedule delivery around a planned work travel event. So, I requested a delayed delivery of tirzepatide because of work travel and was advised by my Brightmeds customer service rep that they would coordinate the timing of the updated order with the pharmacy so that the order would be delivered during the week of my return. When I returned to the US, no communication from Brightmeds or the pharmacy so I reached out. A different service rep didn't confer with the first rep or check my file and wanted to start the whoie order process from scratch. I had already responded to the most recent medical questionnaire, the doctor had already written the new refill Rx and I had already paid for the order. I told the second rep about what the first rep had promised to coordinate as well as where we already were in the process. She got back to me several days later, gave me an explanation that really didn't make much sense and essentially said she would place the order at that time and could not tell me when the pharmacy would process and deliver the order. As a result of their efforts (or lack thereof more accurately), I will be a week and a half without the medication - disrupting my treatment program. Mistakes can occur naturally. What is insulting, however, is the fact that they refuse to acknowledge that they made a mistake, just a lot of polite customer support nonsense in response to my inquiries - as well as a total lack of urgency in fixing the mistake on an issue which is highly time sensitive. The shot is supposed to be administered on the same day each week. As noted above, already a week and half beyond the required injection date. I have to say, quite disappointed about how unprofessionally this has been handled. Still waiting to see when this will get resolved.

I really liked this company. The price was $119 per month and they claimed “same price every month, every dose”. This is not true and I am really taken aback by these positive reviews. The second month they billed me $389. I emailed them because I was verifying that it was a 3 month supply- because I thought that was the only explanation. Well it is not- they lie about the price..it’s only for the first month (unless you live in NY or OH). I have copied all their false advertising and forwarded to my credit company to dispute. And what stinks is that their Rx was effective and did not make me feel sick at all (just the new price did). I’m disappointed

There was very little to no communication. As soon as they had the credit card information, they were done trying to answer questions. I felt like it was not a real person. The message from the doctor was a generated one that was sent to everyone.

I had to take a break for financial reasons. I was off work a few months. When I started back, I started at a much lower dose, as expected, 2.5 mg of tirzepamide. Yet, my payment is 425.00, the cost of a higher dose. Also, every time I answer yes, and my doctor says okay. I have to enter a new pin. A different one for every interaction or question. Or answer. For each entry. And the pin might be in my inbox, or spam, or messages… I never know. Before the break I gave them 5 stars for excellent service. Now? They only seem to want to give as little time and attention not to mention product as possible, not really caring, it’s kind of ridiculous. There are several pharmacies who can manage this product. I’m not happy.

It took over a week and the bottle the came was a quarter of the size as the one I got from the last company I ordered from for the same price. Support responded fairly quickly and that's the only reason I'm even giving it two stars. Definitely cancelling.

Signed up for $538 monthly Trizepatide: Small results of 6 lbs the first 2 months and experienced little side effects. I expressed serious concern about the quality of the product and the following 2 months seemed great and losing weight steady w/side effects mostly constipation and a few times of nausea. Then the following month- no results at all, no weight lose, not side effects. Not ordering again at $538.00 per month. Concerned about consistent quality.

I am waiting for their response… I purchased my meds through their Black Friday sale.. although my email seems to not be getting any update. I also sent in an email to their support team, nothing yet I really want things to work out! They said I should hear from a day within 24 hours haven’t heard. But I hope it will be soon! Update: Still I am not able to sign into my account after I have paid. I insisted waiting on the phone call for 20mins because I kept getting the run around and had to call x5 times before the 20min call. I said thank you for the call because I assumed the problem would be fixed and still it hasn’t. They wants me to delete my review however the problem isn’t fixed yet. Yes for my trouble, i asked for any discount as they are on the pricier end charging an arm and a leg. Update 2: iv received my items today. Unfortunately I will be canceling my service. Not sure if there will be enough in my vial to last 4 weeks we will see. Wish things could have gone smoother. The online process was great but I didn’t appreciate the rude emails.

I have been a subscriber for about 5 months. With the exception of the price jumping up $200 more than the advertised price, the service has been adequate and the medication works fairly well. This month, however, my credit card was charged $575 but no meds have been sent. No tracking code and no notification. I have been in touch via email and the continued response is "we are having an issue with the pharmacy". I asked if they could send the Rx to a compound pharmacy near me and was told that cannot happen. They offered me a $100 refund but given that I have paid $575 that is a little offensive. The delay, even if it is unavoidable has set me back on my weight loss experience because once the dose has been delayed by more than 48 hours, you have to reduce the doseage to avoid severe side effects. * Update * We have been exchanging emails for weeks now, initiated by me. Not one time did a response from you mention that the pharmacy is on the east coast and has sustained damage. Had you lead with that, the tone of my review would have been very different. Given that the compound pharmacy that you use apprars to be in a hurricane zone, it seems that it would have been prudent to have a back up plan. I sent you a link to a compound pharmacy in my area but was informed that would not be an option. Why? In the grand scheme of things, this is a petty "1st world problem" (for lack of a better term) and I am ashamed that I even resorted to this review platform. It's not my style nor my value. Clear communication from you in response to my initial inquiry would have gone a long way.