BrightmedsBrightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Brightmeds (brightmeds.com) has 949 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
949 approved reviews, newest moderated first
Mike G.
Excellent customer service very responsive to my needs. Meds came very quick, professionally packaged, and excellent condition, of course.
Response from BrightmedsJun 18, 2025
Hi Mike, We’re thrilled everything arrived just right and on time. It’s always rewarding to know things went smoothly from start to finish. Thanks for taking the time to share! Warmly, The Brightmeds Team.
Miguel M.
Excellent customer service—responsive, kind, and easy to work with. They made the whole process smooth and stress-free. Highly recommend!
Response from BrightmedsJun 18, 2025
Hi Miguel! Reading this made us smile! Knowing the process felt smooth and stress-free, with responsive and kind support, is exactly the kind of experience we love to deliver. Your recommendation truly energizes us to keep doing our best. Thanks so much for sharing your story! Warmly, The Brightmeds Team.
L James S.
They answered all my questions, they were super nice with me, and gave me a great experiences with the whole process.
Response from BrightmedsJun 18, 2025
Hi There! We're absolutely beaming to hear that you felt so supported and well-cared for throughout your entire journey with us. Knowing we could make the process smooth and enjoyable is the ultimate reward for our team. Thank you for sharing your positive vibes! Caring Beyond Prescriptions, The Brightmeds Team.
Paul
The best part about Brightmeds is their customer service. I get immediate responses to questions each time I reach out. Great job, Brightmeds!
Response from BrightmedsJun 18, 2025
Paul, it’s wonderful to hear how much our quick responses have made a difference for you. Thanks for sharing your experience—it really means a lot! Thank you again! The Brightmeds Team.
John M.
Evaluation part was professional and relatively easy to follow. My only issue was I wasn’t 100% sure at the end when it was going to happen and when the medication was going to be shipped and how much it was going to cost. I figured it out, but it wasn’t obvious.
Response from BrightmedsJun 18, 2025
Hi John, Great to hear the evaluation process was smooth. We’ve taken note of the clarity on next steps—timing, shipping, and cost should never be a guessing game. If you have any questions, please reach out to our support team directly. We're always one message away! And would love to help! Thank you for sharing your positive feedback! Warmly, The Brightmeds Team.
Carol M.
I received my medication HOT when clearly it’s supposed to be refrigerated! Customer service was awful, insisting it was fine! I’m not injecting any medication that should be refrigerated and arrives Hot! They were awful to deal with, gave me the runaround, so I canceled my subscription and my credit card company refunded me the cost…which brightmeds refused to do!
Response from BrightmedsJun 17, 2025
Hi there, Due to HIPAA regulations, we are unable to confirm or comment on any individual's treatment or account in a public forum. However, we can speak generally: medications do not require refrigeration until arrival or after initial use. The temperature safety data for our medications is thoroughly tested and available to customers upon request. They meet stringent safety and handling guidelines throughout the shipping process. Our support team is always available to explain these standards, review local temperatures, and address any concerns about medication condition upon arrival. If anyone has questions or would like to discuss their experience further, we encourage reaching out to our support team directly. – The Brightmeds Team
Andrew L.
I was using brightmeds for 5 months and for one the Dr wouldn't prescribe me the proper dosage to really help my weightloss but to add to the problem they state the medicine can only be in the heat for x amount of time I was out of town working when my script was due. I emailed I called I attempted to have them send it to my location they refuse to stating they were worried that it would get lost and/or left out so I said fine ship to my house waited for the shipment to drive home so that I would be there on the day the shipping label said it would be delivered I explained all this to them I let them know that I would be there but that I am working out of town they then decided not to do Saturday delivery with a company that does not have customer service so there was no way to get the package so the package set in the delivery companies hands for 5 days making the compound or I should say medicine no longer working correctly I simply asked for them to ship me a new working medicine to my location as I had to drive 7 hours back to where I was working they proceeded to spend hours upon hours on the phone arguing with the fact that they don't have the medicine they're not issuing a new one because it's not their fault I explained many times I paid a lot of money to get a medicine that works and I'm already not have the medicine for two weeks because they're late on getting it after hours and hours on the phone they told me they call me back the next day they canceled my account no explanation no conversation canceled my account canceled delivery and no longer will answer their phone
Response from BrightmedsJun 17, 2025
Hi there, Due to HIPAA regulations, we are unable to discuss or confirm any individual’s account or treatment publicly. However, we can speak to our general policies and practices. Brightmeds has a dedicated customer support team available by phone, email or chat from 8AM–8PM EST on weekdays and 10AM–6PM EST on weekends. Our phone lines are active and monitored—we do not ignore or dismiss calls. Please note that Brightmeds partners with third-party carriers like UPS. While we work to ship orders promptly, delivery schedules—including Saturday service—are determined by the carrier and vary by zip code. We encourage anyone with questions to reach out to our support team directly. – The Brightmeds Team
Consumer N.
Very helpful. Easy to get help.
Response from BrightmedsJun 14, 2025
Hello there! We're so happy to hear this made things easier for you! It means a lot to know our support is making a difference! Warmly, The Brightmeds Team.