Virginia
Terrific customer service
My experience actually started with a system upgrade the day I joined, which was frustrating and could have resulted in a negative impression, except the customer service staff was so patient and helpful (shout out to Kessa & Henri!). I joined a week ago and my meds arrive today. Hopefully the oral ones will help with the cravings, which is my main challenge.
Response from BrightmedsJun 24, 2025
Hi Virginia! It truly means a lot to us that you shared your initial experience. We're genuinely sorry that your journey with us began with an unexpected system upgrade – that's certainly not the smooth start we want for anyone! However, it's absolutely heartwarming to know that our customer service team, especially Kessa and Henri, were able to completely turn that around for you with their patience and helpfulness! And what fantastic news that your medication arrived so swiftly! We're sending all our positive energy your way and sincerely hope those oral medications bring you the relief and support you're looking for with your cravings. We're here for you every step of the way Warmly, The brightmeds Team.




