Bridelily.comReviews of bridelily.com

Ordered a dress. Sent a message asking for eta on completion and somehow my message was merged with someone else. How does that happen??! To make matters worse, they cancelled my order and only refunded part of my money even though I NEVER asked for a refund. Then they expected me to send more money before I received my refund to continue working on the dress. I should have listened to the other reviews. NOT happy at all and would never recommend to anyone. Order BL1433

does anyone know their phone number? ordered a prom dress awhile ago that i need fairly soon and now their website is down and their email domain is now invalid. not happy.

Never received dress and no answers from customer service on refund.

I ordered my dress over 1 month ahead of time for a wedding and I was told afterwards that it would take 6 weeks to make. Since it was already in process, I still had to pay for a portion of it, on top of buying other dresses so I could have a dress in time. It was a very stressful process, especially since I was ordering a stock size and not something that was custom made. The customer service team was accommodating and helpful but it took over 2 weeks to get a response.

Tried to buy a dress but they didn’t have the lace and instead they were trying to trick me to make me purchase a very low quality lace totally different from the picture. Took forever for the refund and many emails to get it done. Wouldn’t recommend this website at all.

Thanks Todavía no nos ha llegado el vestido

I ordered a wedding dress and when it finally came, I was very disappointed to discover it was very poor quality and the lace and chiffon were scratchy. The whole dress was also stiff and was just very uncomfortable. It didn’t look like the picture. I was able to send it back though and they gave me a 90% refund and charged a 10% restocking fee, which was fair I guess.🤷🏻‍♀️ But all in all it was a rather stressful experience. The one upside is that the lady I talked to about the return was very sweet and helpful. But I would not recommend buying a wedding dress from here.

The service was terrible and the dress was supposed to be custom fit but it was made of a completely different fabric than shown in the pictures. I could not lift my arms and it looked like I had a messed up skirt on rather than a dress. When we asked for a refund due to the sizing being completely wrong and the dress being the wrong fabric. They did not email us back for weeks and when they finally did they would only give us $75 for alterations. By the end of talking to them for about a month, they refunded half of the dress price. Super bad service and product quality. WOULD NOT RECOMMEND!!!!