Bridelily.comReviews of bridelily.com

2.7128 reviews
Clothing & Underwear
Polaris Ave 3560, Las Vegas, Nevada

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Bridelily.com

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About Bridelily.com

Bridelily is a premier online retailer specializing in wedding dresses, bridesmaid dresses, prom gowns, mother-of-the-bride outfits, and evening wear. We're dedicated to making every woman feel beautiful and confident on her special day.Our Collections: Wedding dresses, bridesmaid dresses, prom dresses, evening gowns, mother-of-the-bride dresses, and special occasion attire.Global Shipping: We proudly serve customers in the US, UK, Canada, and worldwide, bringing elegant bridal fashion to brides everywhere.At Bridelily, we believe every woman deserves to feel stunning on her most important occasions. Let us be part of your special moments.

Bridelily.com (bridelily.com) has 128 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Website: bridelily.com
Category: Clothing & Underwear
Location: Las Vegas, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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rezel

Oct 15, 2026

Horrible dress company

Horrible dress company. I had a horrible experience with BrideLily and would not recommend this company to anyone. My dress arrived a WEEK later than it was supposed to, and I had to email them repeatedly asking where my order was because their shipping updates were delayed and I had no idea what was going on. The lack of communication was incredibly frustrating, especially when I was relying on the dress arriving on time. When the dress finally arrived, it was too big. I tried to return it and get a full refund, especially because their website advertises a money-back guarantee, the dress was $200 and in this economy, that is NOT cheap!!! Instead of honoring that guarantee, customer service told me to resell the dress myself. They also told me that if I returned it, I would only receive HALF of my money back. Once I replied stating I would not be reselling it and that I wanted my full refund, they stopped responding. How does a company advertise a money-back guarantee but then refuse to give customers a full refund when they try to return an item? The entire experience has been unprofessional, frustrating, and unacceptable. Between the delayed delivery, poor communication, sizing issues, and refusal to provide the full refund I expected, I feel completely let down as a customer. A company should take responsibility for its products and policies instead of making customers deal with the consequences. I strongly advise others to think twice before ordering from BrideLily. Don't assume their money-back guarantee means you'll actually get your money back. I regret purchasing from this company and would never order from them again.

Response from Bridelily.comOct 15, 2026

Dear Rezel, We are truly sorry for the frustration regarding your purchase, including the shipping delay, sizing issue, and poor communication. Based on your name, we have located your order (#BL8785). Suggesting you keep or resell the dress was only meant as an option to help avoid expensive international return postage, but we sincerely apologize that it felt dismissive. That was never our intention. We fully honor our return policy and are ready to process your return and refund. Please just email us directly with the return instructions for order #BL8785 so we can resolve this for you immediately. Please check your inbox or reply to [email protected]. Sincerely, Bridelily Customer Service

About Bridelily.com

Bridelily.com (bridelily.com) has 128 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Website: bridelily.com
Category: Clothing & Underwear
Location: Las Vegas, Nevada
Listed on Five Star Index: 2026