BrexReviews of brex.com

I would've given Brex 4 or even 5 stars, unfortunately they arbitrarily decided close my account after over a year of being their customer. What sucks is they are doing it in the middle of a tax year. I had integrations for payroll, cards for direct reports and auto-pay for several vendors. The least they could've done is close at end of financial year, to help make it easy to file taxes and calculate expenses. Is Brex reliable? No. Should any growing business trust them? No. They may change their criteria again for 50+ employees, $1mn+ in funding. From being a champion who recommended Brex, I am now left bitter, with a ton of reconciliation for taxes, and forced to migrate to Blue Vine. Beware of trusting startups that change the rules of the game to suit their needs. A terrible practice if you want to incite brand loyalty. Brex, this was a bad breakup!

Not only did Brex pull the rug out from me and my small business by informing us our account was closing abruptly, it's now impossible to download my old bank statements and customer support has no answers! They're asking me to leave, but won't let me actually leave; what a fitting end to my relationship with this poorly run company.

tried transferring my points and they said i wasn't eligible after spending over 300k on there cards

I run an Amazon store and retail business and have used Brex for nearly 2 years. Their instant revenue service for Amazon sellers was pretty much unmatched by any competitors. Decent rewards but dodgy customer support although I can't say I ever had many reasons to have to contact them. The reason I have to rate 1 star is their unethical decision to drop "small businesses" and focus on startups and scaled companies. My yearly revenue is 250k+ and I have been a long time customer of theirs but apparently this is not enough to save me from the rug pull they have subjected the majority of their customer base to. The lack of loyalty and utter disregard for the businesses they are affecting with no warning aside from a half hearted email they mass mailed to people speaks volumes about this company, and even if I met their ridiculous criteria I would be thinking very hard about continuing to do any business with a company that cares so little about me.

They were okay. Now they're awful. Things are NOT looking good at brex, in light of recent industry cuts I can imagine the small business culling is due to their lack of funds. If you're managing a large company with Brex I would recommend getting out. We were told to leave the platform as well because we are not a * professionally funded * - well Brex, we have $12m of funding and our sister company has $80m (both use brex) and we certainly will not be putting any of it near brex anymore.

The worst customer experience ive ever had. Completely unacceptable for a company that is managing someone's money. It takes them more than a week to answer basic customer emails or calls

Brex is a good platform to use.

Brex is the best and has outstanding customer service