BrexReviews of brex.com

We've been using Brex for about a year now and went with them because they advertised being a bank for small business startups. A couple weeks ago they sent us a notification that we need to change routing numbers. So we had to coordinate with our payroll, Expensify, Quickbooks, and numerous customers that pay us via ACH. After doing all that, today they sent us an email that they are closing our account on Aug 15 because we aren't a big enough account for them. We deposit 30-40k every month so even though we're a small business it's not like we are inactive nor have we ever had any overdrafts. So now we are going to have to redo all of that with a new bank. So just know that if you decide to bank with them you should expect at any time they will close your account even if you're in good standing.

Out of the blue, we get a message saying, "Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller customers." So too bad, my account is closing August 15th whether I like it or not. "This decision cannot be either changed or delayed. Your account will be closed by August 15." Maybe Brex doesn't realize that small businesses become big business, and we're going to be sure to BOYCOTT any big business that uses Brex or ANY bank associated with Brex for the pain and needless aggravation this bank has put us through.

They decided to kick us off for no reason. We have been a Brex customer for almost 2 years. What a despicable way to treat small businesses.

I got an incorrect email that my account was closing...they were responsive and the CFO Adam reached out personally to resolve the incorrect issue. Living up to the brand promise of being a financial OS for startups of all sizes after that incorrect communication.

Received a notice that Brex would be closing my account in one month, without explanation. Considering I have a legitimate business that is active and operating, all I can assume is that they're scrubbing me for not moving enough money through the account. Whatever their decision process is, Brex's refusal to be transparent is a terrible way to run a company that partners with others in the business world. If you want a steady business checking account, you're better off elsewhere than at the whims of a customer service platform that resembles a brick wall.

So I have had a Brex account for over a year and i was informed about a week and a half ago that ACH and Mobile Deposit functions on the account were disabled, no explanation, just boom gone, I reached out to their online support and they refused to give me an explanation, just a "I am sorry for the inconvenience", later with a different agent they said they will not reinstate the Mobile Deposit or ACH function moving forward,and they have no information if its even ever possible, to say i was blind sided is an understatement, this is my main business account and I feel helpless. Oh and by the way, Mobile Deposit is the only way to deposit a paper check into the account. Update, Brex has reached out and asked for more information which I have given, I still have not received a single email regarding my account. It honestly blows my mind that a company would treat their single biggest resource and asset like this, very, very poor management and people that call the shots over at Brex.

This was a good bank (although not really a bank). I loved it. Now I cannot deposit checks. I cannot initiate an ACH transfer. I cannot deposit money unless it is an outside wire transfer or outside ACH. My traditional bank charges high fees. It is why I came here. Now I can't deposit money. They don't know why I can't deposit money. There MIGHT be a chance they enable it again in the future but no clue when. What is the point of a bank that you can't deposit money into?

Good product for our technology business. Wish they gave more % cash back for Ad spend like Ramp though.