BrandsMart USAReviews of brandsmartusa.com

They open 10am and Mareyles answered the call at 10:01 am July 4 from the Lauderdale office I guess, and expertly handled an emergency situation and had a new refrigerator sold and ordered for me by 10:17 am and did some magic and instead of 7/8 earliest delivery date some how pushed it to today the 6th. Just had it delivered and installed by 3 very professional delivery and set up crew and we are beyond happy. 3rd experience with brand mart, all 5 star.

Lisa Horowitz was very kind and helpful. She was able to assist me with my questions and needs when no one else did. Her customer service level is very high. Thank you Lisa for all your help.

Quick and responsive

Excellent service and communication thanks to Marleys Salinas she was very attentive and professional.

I bought a set of washer and dryer recently online , but the washer was defective (leaking water), I then contacted customer service online from Brandsmart and they helped me schedule a technician appointment, when the technicians came they couldn’t fix it and they advised me to contact this phone number 954-797-4097 to help me with the exchange. When I called they transferred me to different departments and the last person told me with this exact words “you don’t get to decide for an exchange “ with the rudest attitude and put me on hold because it was already 5pm and no one at all were willing to help. After that nightmare of experience I reached out to 800-432-8579 where Lisa Horowitz answer the call and I appreciate all her help, she actually listened and provided a solution for my issue and that’s why she deserves these 5 stars and above. Thank you Lisa ! You are doing a fantastic job !

I attempted to order a refrigerator on the website.I am computer literate but this time I had so many problems there are too many to list.I chose to do a chat. That lady transferred me to Joseph. What a blessing! Joseph listened to me and owned the situation. He carefully,quickly, and gracefully solved any and all issues I was having. I was amazed. Joseph told me to reach out to him if I ever have any issues with ordering. I will gladly get in touch if I need help ordering from Brand smart. Thank you, Joseph!

Thank you !!

Joe was an amazing agent. I ordered a tv online that was out of stock in the system but Joe helped me place the order over the phone! Very patient and helpful. Highly recommeded!