BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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James G.
Had over 1k in unauthorized charges. I filed a dispute and after 3 weeks I have not received any update and have emailed and called everyday and bo response.
Response from BranchJul 21, 2023
Hi James. Thanks for reaching out. This doesn't seem right and we want to take a closer look at this for you. Please send a note to [email protected] so we can connect.
Twitching S.
It is impossible to get a hold of anyone competent. Getting someone through the automated system is like pulling teeth. You will then wait in hold for at least an hour. The agents know absolutely NOTHING. They refuse to get other departments or supervisors. They also hang up on you a lot. Don't use this service. Spark forces me to use this horrible app. Get a real bank account, because this company just all around sucks.
Response from BranchJul 21, 2023
Hi there. This doesn't seem right. We want to take a closer look at this for you. Please send a note to [email protected] so we can connect.
Francis
Branch app customer service is absolutely horrendous, they will have you on hold for a while before you get to speak to someone who cant even solve the most basic account issues
Response from BranchJul 21, 2023
Hi Francis, we're sorry to hear about this! We would love to take a look at the issue for you - please reach out to our customer support team at [email protected].
Dissatisfied C.
I gave this app and customer service a 1 because there was nothing lower. Walmart/Spark should be ashamed of themselves. Why you are forced to use this platform is beyond me, been on hold for 30 minutes so far. Unless you use their card or account is takes for ever to get your money and the glitches are horrible. Would not recommend if it was the last option on earth....horrible!!!!!!! Walmart should make this a much smoother process by allowing you choose how you would like to receive your money. I have money from January still sitting in this wallet I won't do Spark anymore.
Response from BranchJul 21, 2023
Hi, can you please send us your account details along with the screenshot of the problem to [email protected] so that we can help you. Thank you your feedback.
Blair N.
The only issue I have is a very annoying one. As a Spark driver I’m told we get paid each Tuesday by 8PM? Why? Why is the time inconsistent? One day I’m paid early in the morning, and the next week it’s late afternoon? I don’t like that!! Very avoidable. It should be automatically entered at the end exact same time.
Mary
I really enjoyed this app my money pay is always on time easy to use no headaches
Daisy G.
Love it and its awsome
Bartley
Great service and fast cash
