BrainMDReviews of brainmd.com

Response from BrainMDApr 30, 2026

Hi Barbara, We’re truly sorry for the frustration and inconvenience this experience caused. That is not the kind of experience we want any of our customers to have. We appreciate you taking the time to share your feedback. Shortly after you let us know, a member of our team personally reached out to speak with you, listened to your concerns, completed your cancellation request, and added a $50 store credit to your account as a gesture of goodwill. We completely understand your concern that subscription management should feel clear, simple, and easy to handle. Your feedback is valid, and we are taking it seriously as we work to improve the experience. If there is anything more we can do to help, please don’t hesitate to contact us at [email protected] or (888) 850-5287. — BrainMD Customer Care

Response from BrainMDFeb 4, 2026

Thank you so much for taking the time to share this. We’re truly moved by your story, and we’re really glad to hear you’re feeling more like yourself again. What you described sounds like an incredibly difficult and isolating experience, and it means a lot to know our supplements were able to support you during your journey back to feeling happy, comfortable, and connected. We love how thoughtfully you pay attention to how you’re feeling day to day. That kind of self-awareness and care is powerful. Hearing that you’re able to enjoy life again and do the things that make you happy is exactly why our team does what we do. Thank you for trusting BrainMD and for sharing your experience with others. And if you ever have questions or need support, our team is always happy to help - whether by chat, email, or phone. Wishing you continued well-being and many more moments that feel like you!

Response from BrainMDFeb 4, 2026

John, thank you for taking the time to share your experience. We’re sorry to hear how frustrating this was and appreciate you reaching out. We want to provide a bit of context around how subscriptions work on our site. Subscription options are presented on the product page and again during checkout, with a clear choice between a one-time purchase or an optional subscription before an order is placed. Our intention is always to be transparent and make the experience as straightforward as possible. We also want to clarify that customers do not need to speak with a representative to cancel a subscription. Cancellation requests can be submitted by email or live chat, in addition to phone support, and our team is always happy to help through whichever channel is most convenient. We apologize for the delay in responding here as well, as we’re new to actively managing Trustpilot reviews. Our customer support team is available by phone, email ([email protected]), and live chat on our website, and feedback or reviews can also be submitted directly through our site. If you haven’t already connected with us, we’d welcome the opportunity to review your account and help resolve any remaining concerns. Thank you again for sharing your feedback.

Response from BrainMDFeb 4, 2026

Wei, thank you for taking the time to share your experience. We understand why this situation felt upsetting and appreciate you raising your concerns. This issue was reviewed and addressed directly on your account at the time, and while we can’t go into specific details publicly, we want to reassure anyone reading that billing concerns are taken seriously and handled once we’re able to review the account details with the customer. We also want to apologize for the delayed response here. We’re newer to actively managing Trustpilot reviews, but we’re committed to monitoring feedback and responding going forward. Outside of this platform, our customer support team is always available and happy to help by email, live chat, or phone, and customers are never required to speak with someone by phone if they prefer not to. Thank you again for sharing your feedback. We take it seriously and use it to help improve how we support our customers.

Response from BrainMDFeb 4, 2026

Victoria, thank you for sharing your concerns. We understand why this experience would feel alarming, and we appreciate the opportunity to clarify. Orders placed directly through BrainMD are shipped from our own fulfillment facility in Irvine, California, and our supplements are not manufactured in China. Product safety, quality standards, and oversight are extremely important to us, and we’re always happy to answer questions or provide clarity around sourcing and manufacturing. Based on what you described, it’s possible this order was placed through an unaffiliated or impersonator website. Unfortunately, as products like Happy Saffron have gained visibility on social platforms such as TikTok and have supported over 10,000,000 happier days (servings), we’ve seen an increase in unauthorized, look-alike sites that are not connected to BrainMD. Orders placed through those sites are not fulfilled or supported by us. We’re also sorry to hear you weren’t able to connect with support at the time, and we apologize for the delay in responding here, as we’re newer to actively managing Trustpilot reviews. While we can’t access orders placed through unaffiliated sellers, our team is always happy to help confirm whether an order came directly from BrainMD or answer questions about our products and quality standards via email, live chat, or phone. If you’d like, please reach out to us at [email protected] with any details you have, and we’ll do our best to assist. We appreciate you bringing this to our attention and understand how frustrating situations like this can be.

Response from BrainMDFeb 4, 2026

Dan, thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We want to clarify that customers are not required to call during business hours to cancel a subscription. Subscription cancellations can be requested through email or live chat, in addition to phone support, and our team is happy to help through whichever option is most convenient. We understand how important flexibility and ease are when managing recurring orders, and we’re sorry if that wasn’t clear or if your experience gave the impression otherwise. Making sure customers feel in control of their subscriptions is important to us. We also apologize for the delay in responding here, as we’re newer to actively managing Trustpilot reviews. If you’d like assistance or have any remaining questions, our support team is always available by email ([email protected] ), live chat, or phone, and we’d be glad to help. Thank you again for your feedback. It helps us better understand where clarification is needed.

Response from BrainMDFeb 4, 2026

Susan, thank you so much for taking the time to share such a thoughtful and detailed review. We really appreciate you explaining what’s been helpful for you so far. We’re glad to hear you’re feeling better and that the formulations have been a good fit for your needs. You’re absolutely right that many of our supplements combine ingredients that can be difficult to source or balance individually, and we aim to do that thoughtfully and responsibly. We also understand your point about cost and value. Brain health is a meaningful investment, and we know it’s important for customers to regularly reassess what’s working for them over time. Our goal is to give people options, whether that’s taking advantage of sales, subscriptions, or choosing only what feels most beneficial at any given stage. Thank you as well for sharing your perspective on learning more about brain health and ADHD. We appreciate your openness and your trust, and we’re glad BrainMD has been a helpful part of your journey so far. If you ever have questions or need support, our team is always happy to help.

Response from BrainMDFeb 4, 2026

Mark, thank you for sharing your feedback. We’re sorry this experience felt frustrating, and we appreciate the opportunity to clarify a few points for anyone reading. BrainMD subscriptions are always optional and clearly presented on the product page and again during checkout, with a clear choice between a one-time purchase or a subscription. Pricing varies by product and quantity, and customers are never required to purchase large monthly commitments to shop with us. We also want to clarify that calling is not the only way to cancel a subscription. Customers can request cancellation or make changes through email or live chat, in addition to phone support, and payment methods can be removed. Our intention is always to make subscriptions flexible and fully in the customer’s control. We understand how billing concerns can feel stressful, and we never want anyone to feel misled or stuck. We apologize as well for the delayed response here, as we’re newer to actively managing Trustpilot reviews. Outside of this platform, our support team is available by email ([email protected] ), live chat, or phone, and we’re always happy to help resolve questions or concerns.