BrainMDBrainMD is a brain health and wellness company focused on supporting memory, mood, sleep, focus, and overall cognitive well-being through science-backed nutrition. Founded by Dr. Daniel Amen, MD, a brain health expert, BrainMD creates thoughtfully formulated supplements using high-quality ingredients and transparent labeling. We serve a large community of customers and offer both one-time purchases and optional subscription programs designed to be flexible and easy to manage, with no long-term commitment. Customer experience matters to us, and our support team is here to help with questions, changes, or concerns. We actively review feedback and work to make things right when something doesn’t go as expected.
BrainMD (brainmd.com) has 23 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
Showing 12 reviews with 1 star · Clear filters
Customer
Ordered Creatine with a subscription, received it, used some, decided I didn't want any more. Cancelled the subscription online. Subsequently received the order anyway. Called and cancelled again, and received a refund. My online order page said cancelled. Today I received 6 more containers. Called again to cancel and was told I'll receive a refund. The customer service reps were polite and helpful, but please stop sending me products.
Jennifer M.
I cancelled my subscription two months before the next shipment was due. On that day, they went ahead and shipped out the next 6 months worth of product that wasn't even supposed to ship for two more months. That's how disgustingly dirty they are. And the product itself seems worthless. They have no idea who they've ticked off, but they will. STAY AWAY FROM THIS WORTHLESS COMPANY.
Response from BrainMDJul 1, 2026
Hi Jennifer, We are truly sorry for how upsetting this experience was. We completely understand why you would be angry and frustrated if an order was processed after you believed your subscription had already been canceled. That is not the experience we want anyone to have, and we take feedback like this very seriously. We would genuinely appreciate the opportunity to look into what happened and see if there is anything we can do to make this right. Please reach out to us at [email protected], call us at (888) 850-5287, or connect with us through live chat on brainmd.com so we can review this directly with you. — BrainMD Customer Care
Colleen L.
Any company that doesnt allow for instant cancelation options on subscriptions is unethical and the practice should be outlawed! Give you money to someone better than this, total BS!
Response from BrainMDJul 1, 2026
Hi Colleen, We’re genuinely sorry this left you feeling so frustrated. We understand why an experience like that would be upsetting, and we appreciate you taking the time to share it. We know subscription management should feel easy, not aggravating. Your feedback has been heard, and we are taking it seriously. If you’re open to it, our team would be glad to help directly by email at [email protected], by phone at (888) 850-5287, or through live chat on brainmd.com. — BrainMD Customer Care
Amy S.
Never received my product and tried reaching the company multiple times. This was a different company a month ago with the same email address for orders. They have not responded and I have not received my product for over a month. Reporting to BBB and disputing charges.
Response from BrainMDJul 1, 2026
Hi Amy, We’re sorry to hear about this. We take concerns like this very seriously and would like the opportunity to look into it further. At this time, we have not been able to locate an order or customer account matching the name provided in this review. We would still be glad to investigate and help resolve the matter as quickly as possible. Please contact us directly at [email protected] with your full name, order number, and the email address used for the purchase so our team can review right away. — BrainMD Customer Care
Barbara G.
Shady practices. It makes NO sense that you can easily suscribe, pause or swap but can't cancel. You need to call and no one answers, and while you wait you are getting a ~7m recording of "doctor" Amen propaganda just for you to lose time. After 7m they tell you no one is available. I've called several times already. The people wanting to improve their brain are the people who struggle with these kind of things that require uncomfortable and annoying steps. They are not only a scam but purposely hurting and cashing out on disabilities. --- Edit: After I called several times, emailed and posted this review I did get my subscription cancelled. 1-3 days later I got a call to tell me they've cancelled and to talk about this review. They say they are planning on implementing a cancel subscription. I have been subscribed for more than a year and a year ago I tried to unsubscribe too and it has been more than a year that they have not implemented it. I work on web development for a living, my students know how to do this functionality. Cancelling a subscription is easier to implement than subscribing, pausing and WAY easier than swapping products. Not allowing to cancel a subscription online is a choice brainmd is making.
Response from BrainMDApr 30, 2026
Hi Barbara, We’re truly sorry for the frustration and inconvenience this experience caused. That is not the kind of experience we want any of our customers to have. We appreciate you taking the time to share your feedback. Shortly after you let us know, a member of our team personally reached out to speak with you, listened to your concerns, completed your cancellation request, and added a $50 store credit to your account as a gesture of goodwill. We completely understand your concern that subscription management should feel clear, simple, and easy to handle. Your feedback is valid, and we are taking it seriously as we work to improve the experience. If there is anything more we can do to help, please don’t hesitate to contact us at [email protected] or (888) 850-5287. — BrainMD Customer Care
John M.
I ordered a BrainMD product believing it was a one-time purchase, only to find out later that I had been automatically placed into a subscription without my clear consent. Now I may still face unexpected charges, since canceling requires speaking directly with a customer service representative. Unfortunately, no one has answered my calls—I’ve only been able to leave voicemails and submit messages through their website, with no response so far. Overall, the cancellation process has been frustrating and unnecessarily time-consuming. The lack of transparency from customer service left me feeling misled. While the supplements themselves might work for some people, the company’s billing practices have caused me to lose trust. I strongly urge anyone considering BrainMD to carefully review the checkout process and watch out for pre-selected or hidden subscription options.
Response from BrainMDFeb 4, 2026
John, thank you for taking the time to share your experience. We’re sorry to hear how frustrating this was and appreciate you reaching out. We want to provide a bit of context around how subscriptions work on our site. Subscription options are presented on the product page and again during checkout, with a clear choice between a one-time purchase or an optional subscription before an order is placed. Our intention is always to be transparent and make the experience as straightforward as possible. We also want to clarify that customers do not need to speak with a representative to cancel a subscription. Cancellation requests can be submitted by email or live chat, in addition to phone support, and our team is always happy to help through whichever channel is most convenient. We apologize for the delay in responding here as well, as we’re new to actively managing Trustpilot reviews. Our customer support team is available by phone, email ([email protected]), and live chat on our website, and feedback or reviews can also be submitted directly through our site. If you haven’t already connected with us, we’d welcome the opportunity to review your account and help resolve any remaining concerns. Thank you again for sharing your feedback.
Wei K.
Amen Clinic is amazing, but BrainMD is crazy shady. I had a subscription that I cancelled for two years. I even deleted my credit card from their website. One morning I woke up and got a thank you for your order email for something I did not order. It turned out they resumed my subscription without my consent for no reason after two years. I contacted them immediately and they still sent out the first order and refused to refund. I had to mail a product I never purchase in the first place back. It's a complete fraudulent practice from their side. They customer service could not give me a straight answer how it happened. They only said my subscription was on pause for one year. But I didn't get anything for two years. There's nothing on their website that says my subscription was paused and will be active ever again in the future either. Do yourself a favor by staying away from BrainMD. They'll abuse your credit card and refuse to provide a refund.
Response from BrainMDFeb 4, 2026
Wei, thank you for taking the time to share your experience. We understand why this situation felt upsetting and appreciate you raising your concerns. This issue was reviewed and addressed directly on your account at the time, and while we can’t go into specific details publicly, we want to reassure anyone reading that billing concerns are taken seriously and handled once we’re able to review the account details with the customer. We also want to apologize for the delayed response here. We’re newer to actively managing Trustpilot reviews, but we’re committed to monitoring feedback and responding going forward. Outside of this platform, our customer support team is always available and happy to help by email, live chat, or phone, and customers are never required to speak with someone by phone if they prefer not to. Thank you again for sharing your feedback. We take it seriously and use it to help improve how we support our customers.
Victoria Z.
Shipped from China. I got my saffron x6 packs from the website. It came as a huge surprise to find my tracking number was coming from china. I wish they would be transparent about where they make their supplements. I want to see certificates. Supplements can contain harmful things in them - especially if there is no oversight. I contacted their customer service and didn’t get any reply. Contacted different email address and crickets… I can’t believe I got scammed!
Response from BrainMDFeb 4, 2026
Victoria, thank you for sharing your concerns. We understand why this experience would feel alarming, and we appreciate the opportunity to clarify. Orders placed directly through BrainMD are shipped from our own fulfillment facility in Irvine, California, and our supplements are not manufactured in China. Product safety, quality standards, and oversight are extremely important to us, and we’re always happy to answer questions or provide clarity around sourcing and manufacturing. Based on what you described, it’s possible this order was placed through an unaffiliated or impersonator website. Unfortunately, as products like Happy Saffron have gained visibility on social platforms such as TikTok and have supported over 10,000,000 happier days (servings), we’ve seen an increase in unauthorized, look-alike sites that are not connected to BrainMD. Orders placed through those sites are not fulfilled or supported by us. We’re also sorry to hear you weren’t able to connect with support at the time, and we apologize for the delay in responding here, as we’re newer to actively managing Trustpilot reviews. While we can’t access orders placed through unaffiliated sellers, our team is always happy to help confirm whether an order came directly from BrainMD or answer questions about our products and quality standards via email, live chat, or phone. If you’d like, please reach out to us at [email protected] with any details you have, and we’ll do our best to assist. We appreciate you bringing this to our attention and understand how frustrating situations like this can be.