Dan S.
Not super easy to cancel!
I was able to very easily subscribe on this website for recurring delivery. However, I am required to call during business hours to cancel the subscription. I am not impressed! I feel such practices are not in the customer's best interests and am very unlikely to do business with them again.
Response from BrainMDFeb 4, 2026
Dan, thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We want to clarify that customers are not required to call during business hours to cancel a subscription. Subscription cancellations can be requested through email or live chat, in addition to phone support, and our team is happy to help through whichever option is most convenient. We understand how important flexibility and ease are when managing recurring orders, and we’re sorry if that wasn’t clear or if your experience gave the impression otherwise. Making sure customers feel in control of their subscriptions is important to us. We also apologize for the delay in responding here, as we’re newer to actively managing Trustpilot reviews. If you’d like assistance or have any remaining questions, our support team is always available by email ([email protected] ), live chat, or phone, and we’d be glad to help. Thank you again for your feedback. It helps us better understand where clarification is needed.