Charles E.
Very few questions I have are answered, hard to cancel
Very few questions I have are answered. Canceling my subscription is difficult based on Brainly's instructions and functionality of their website. Avoid Brainly!

Brainly is an educational technology company based in New York City, New York, United States.If you need help, send an email to [email protected].
Brainly (brainly.com) has 463 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Claim this listingEducation Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Education Services · New York, New York
Excellent

Education Services · New York, New York
Excellent
463 approved reviews, newest moderated first
Charles E.
Very few questions I have are answered. Canceling my subscription is difficult based on Brainly's instructions and functionality of their website. Avoid Brainly!
BabyCakes E.
I don't trust this website at all anymore. I signed up for a 7-day trial and cancelled my subscription before hand but, it still took money out of my account and I can't even contact anyone about it. It says I still can access my account but when I go into it I have to watch their ads.
Response from BrainlyAug 7, 2020
Hello. Please send an email with your username and email to [email protected] so that our support team can help you with this matter.
Kathy J.
I would have given it zero stars. Brainly is useless for my son. I paid for a 12 month membership and they took it out if my account that was a few months ago, I can't access it without having to watching a video each time and they keep asking me if I want a free trial. REALLY, I already paid you, you took my $24.00 and now give us nothing in return, I can't even get ahold of anyone there is no phone number or email. Its ridiculous and I'm very upset. Hopefully they will see this and reach out to me.
Response from BrainlyAug 3, 2020
Hi Kathy Jean, we apologize for any problems that you are having with your Brianly account. Send us your username and email to [email protected] so that our support team can help you with your account.
Munji M.
I signed up for one week trial. I was not able to login after that for some reason. I sent so many emails to get some help but no response. I wanted to cancel my subscription but no response for that too. Now they have charged me $24 . Still no answer to my mails. There is no customer care number. Pathetic.
Response from BrainlyAug 7, 2020
Munji, We apologize that you haven't been able to get in touch with our customer service support team. Please send your username and email to [email protected] so that our support team can help you with the matter.
Ammy Y.
it is irony tat when you answer a question and put effort in it, and then they said they deleted for violated the rules, do not they know that math is universal and some answers look alike, it is ridiculous and unacceptable.
Jessie
So i was charged twice and neither transaction is posted to my child’s account. And there is no response from their emails.
Response from BrainlyAug 7, 2020
Jessie, we apologize that you had a problem with our subscription. If the problem still has not been solved, please send us a username and email to [email protected] so that our support team can assist you.
Jatin S.
this site is a horror you post correct answers and get them deleted.and post wrong answers and become brainliest.i hate this app.
Sheila N.
sent multiple emails to brainly but no one will reply and it won’t let me cancel my subscription and it charged my card and I want a refund or something because it’s ridiculous how you cant cancel you subscription
Response from BrainlyJun 23, 2020
Hi Sheila, Send us an email to [email protected] with your username and email so that our support team can help you with your refund request. Best, Brainly Team