Boundary SupplyReviews of boundarysupply.com

I have ordered a Prima System Modular Travel Backpack (Obsidian Black) on the 18th September 2019 after reading positive reviews about the hardware. I was looking for a backpack that is versatile for travel, commuting and hiking and the backpack seemed to fulfill most of the requirements. The ordering process on the website was smooth and it is a pretty nice website. 60 days have passed since the order and I have not received the backpack. I have sent multiple inquiries for updates and I always received the standard response that the fulfillment centre has been notified and it would be shipped out in the next 24-48 business hours or 1-3 working days. In the end, the colour that I wanted from the backpack was out of stock despite a long wait and while I have accepted an offer to change the colour of the backpack, nothing came out of it either. The projector came about from Kickstarter Project and I applaud the efforts and initiative to design the perfect backpack, thus there is some understanding that the infrastructure and system might be a little unrefined compared to the big brands and delays would be expected. After a long wait. I think it is safe to say that the team has not been able to handle the logistics and operations of international shipments as of today. Boundary Supply was still fulfilling orders before September and October in my correspondence with the customer service. If you are intending to order from Boundary Supply internationally, be prepared that the orders will be delayed and there might even be a chance that it might not be fulfilled even. I have since seek a refund for the order and had to look elsewhere for an alternative for a trip that I had wanted to use the bag and properly review the hard product for. Technical Details on the Order: 18th September 2019 : Ordered. "If item(s) are available and in stock, all orders will ship within 24 – 48 business hrs of being placed. Orders received on weekends or holidays will be sent the next business day. You will receive an order confirmation upon purchase and then a shipping confirmation via text message and email with your tracking number once your order is processed. Please allow one to two days to begin tracking your package." 4th October 2019 : No news, only found out about the shortage and delay, after an inquiry. 6th October 2019 : "Due to overwhelming responses and demands to our products especially the Prima System, we have experienced issues in production. Upon checking, we are expecting our stocks to be available on October 10th. It will then take 24-48 Business hours for our Fulfillment Center to ready your package and another 1-3 days for it to be delivered to you. " 29th October 2019 : "Upon checking your order ... with the Prima System Modular Travel Backpack Obsidian Black is already available but still on pending status because we are currently on the reorganization and inventory of stocks to put everything in order. No worries, I have this escalated to be prioritized once everything is good and ready for shipping. It will be in your doorstep within 3 to 5 days upon shipment starts." 3rd Nov 2019 : Order was "escalated" to fulfillment centre once again. 8th Nov 2019 : No news. 51 Days since order confirmation and payment. 9th Nov 2019 : Boundary Supply updated me that the Prima System Modular Travel Backpack Obsidian Black is out of stock and offered to change the colour. I accepted the change of colour and was notified that it will be sent out within 24-48 business hours. 15th Nov 2019 : Order wasn't updated or sent out. Sent another email to inquire and was told that fulfillment centre has been notified to push for shipping. No updates since the email. 17th November : Brandon Gonsalves offered to personal take care of the colour change and delivery of the product. I was reassured it will arrive by Friday and it will be shipped from the Singapore warehouse. 19th November : After a long wait and more inquiries, I finally got a notification that the order will be shipped out. Boundary Supply has engaged J&T Express to handle the delivery. According to the tracking information, the product was in the hub on the 18th of November. 23rd November : A delivery was attempted. The courier did not update me on the timing or whether the delivery will be fulfilled and I ended up waiting till 11 pm for the fail delivery. The courier company was not contactable and not responsive on Facebook. 25th November : A delivery was attempted again, same problem. This time, one call out of ten went through to the courier company but nothing happens again. Friday came and went and still no bag, two months 1 week since the order.

Perhaps the worst company I have ever had to deal with. A company of pathological liars who abuses their customers on a repeat basis. Do yourself a favor and stay away.

I placed an order for a backpack (errant in black) that was supposedly in stock and have now been waiting for 10+ days for the tracking number. Support is friendly but seems unable to resolve the situation as they only keep e-mailing 3rd parties handling order fulfillment. After the 3rd round of communications they openly admitted that their supplier is simply not shipping out items at the moment. Given the fact that the product itself received good reviews, I'm giving this a 2/5 star review and have to warn everyone currently interested in purchasing Boundary Supply that you are not likely to receive your ordered items any time soon. Honesty and transparency about the situation would have definitely gone a long way over stalling one e-mail at a time. Even if the backpack turn out to be excellent, I'd currently reconsider twice before ordering again. UPDATE: The backpack arrived after +4 weeks, and I'm still waiting for an accessory item. The product quality is good and as advertised, but given the miserable shipping & customer support experience, I still can't rate them higher than 2/5 :(

Worst customer experience ever! If I could I would give them less than one star but unfortunately, Trustpilot doesn't allow it. A bit of context: I ordered the EXM PORT 6 LITER on the 30th of June and I haven't received the product yet. I've been in contact with a total of five different people from their support staff and none of them has given me a straight answer to my questions or compensated me in any way. They only have a lot of excuses to why my package is delayed. Excuses like: ”unfortunately we have a third party partner that we rely on to ship these orders out and as of right now they are backed up with other clients issues and they’re not shipping orders out as quickly as we need them to” (Rica, support staff, Boundary Supply). Honestly, I don't care how their shipping arrangements are organized... But come on, it shouldn't take 79 days to get a pre-paid package delivered. The latest update is that they have delivered the package to a wrong city (same street name). Last Friday, I contacted them once more to informed them about the error... Their answer was to be patient and give them 48-72 hours to investigate and make an inquiry with DPD. Yesterday I got an ”update” from James (support staff, Boundary Supply) which basically was another bad excuse. I've asked them several times to return my purchase. Which they haven't answered yet. So, I can't with clear concierge recommend this company to anyone and I truly regret that I've recommended their backpack to fellow photographers. Don't buy their products unless you have 3+ months to wait for the package to get delivered. *UPDATE* I've finally received my package. Just 91 days after I ordered it. Brilliant.

I ordered an Errant backpack from them, and am actually quite happy with the product. Shipping was very fast and no hassle either. However there was an issue with what I would call misleading advertising regarding the shipping costs*. Therefore I felt the need to leave a review for the backpack on their own site. I feel like I left a fair but critical review and made sure to also point out how I like the product. Well, guess what? I went and checked a few days afterwards: My review is gone, they simply deleted it! This is unacceptable. ____ * During the checkout process it says "30$ tax charge included". I assumed this to mean that they would cover the import taxes which I would have had to pay. But actually it refers to some kind of export tax, which would not have been my duty to pay in the first place anyway.

I was a little bit worried when ordering, due to the negative comments read on Truspilot, but everything was perfect ! I ordered my errant backpack last Sunday (1st September) and received it on thursday, i.e 4 business days later (I am living in Paris). In the meantime, the DPD's tracking was excellent. The errant pack looks great and of very good quality. I am very satisfied with my order.

Outstanding products, good customer support. You reviewers complaint a lot, yes they've made promises they shouldn't have made in terms of time. But we were backing a project and I understand that they are learning. I hope they do better in the future about making promises they can't fulfill. I might try buying those new pants, but this time once I'm totally sure that they will send them in less than a month. Most people take time to complaing but too little to give a good feedback if deserved, that's why I'm here, my backpack took a long time also to be here but I got it.

Terrible customer service experience. The shipping is unclear. After spending $260 and a week of back and forth they told me they've "put an order to ship it" put an order with whom? are they outsourcing their product to some other place? 24 hours ago they said I'll get another email with shipping information which has not happened yet. This is while I explicitly requested for expedited shipping. I was happy to pay the extra shipping fees. I asked for a phone number to their business and it was completely ignored. I'm not even quite sure they're a legitimate business at this point. I'm going to give them the rest of the day before I take further action. This review will be updated.