bostonscally.comReviews of bostonscally.com

I saw an ad showcasing Boston Scalley caps and took a chance an ordered three. The caps came the same week as I ordered them, but unfortunately they were too large. I notified customer service, they sent a return label and was delightfully surprised the replacements fit perfectly and were delivered promptly. Great job Boston Scalley, will definitely be ordering more. Great fit, quality and customer service.

The cap I ordered looked nothing like what was listed on the website. Because I couldn't explain all the details or provide a picture (had already returned when requested) they wouldn't help me. Basically, it was a cheap, piece of junk that they made me pay to return. Lousy service when it came to resolving a complaint. Would not buy again.

Placed an order the first week of December. Paid for expedited shipping. Company states lead time of 1-2 days before shipping. As of Dec 18th no tracking activity. Reached out to Boston Scally and was advised the item had shipped. Reached out to DHL and USPS. Both state the tracking number is not valid as the item is not ready by the company. Emailed Boston Scally again and was told the item shipped. Requested them to reach out to shipping partner to figure out the issue. Boston states they can not reach out. Requested a supervisor and was told they can not make out going calls. Boston says wait another week. Shipping company now says the tracking number does not exist as the item was not shipped. Boston refuses to issue a refund or replacement item. I do not recommend this company at all!!! Will start filing complaints with BBB and other to get a refund.

Cap would have been fine if the logo inside wasn’t 3” across and printed in vinyl. As a bald man, this means that that whole area doesn’t breathe and if you do anything active then it just collects sweat. I messaged the company and their only advice was to cover the logo in powder. Premium price, mediocre product. Would definitely recommend that you keep looking for a better cap.

I ordered a scally and had to find out how long it was going to take, to ship. That made them move. Then they told me my order shipped, when it had not. I received my order and the scally is not bad... I just wish that big iron on patch wasn't in it... It's going to make the hat hot, and I can feel it... The patch is an unnecessary advertisement... If I could remove it without damaging the cap, I certainly would...

I’ve been a long time customer of Boston Scally Company and have enjoyed their hats, and have purchased 6 or so over the last few years. When I saw the Violet Rose edition I just had to have it. Then I noticed I could buy a cap pin to match so for $8 I’m all in. Today I open my order and couldn’t find the cap pin. So of course I check all the flaps folds etc of the cap itself as well as the box and packing material to no avail. Then I contacted customer support and their first reply is to check all the flaps, folds, etc of both the box and cap. I replied already did that. Got another reply asking for pictures of cap turned inside out, pictures of all packing slips, and on and on. I’m like really? For an $8 pin? I wrote back and said forget it and that they had lost a repeat customer, Their reply was only, if you change your mind and want to send us all that crap… WORST CUSTOMER SERVICE EVER!!!!!!

RETURNED A CAP AND WASNT GIVEN CREDIT ON MY CARD. ORDERED ANOTHER CAP AND CREDIT DUE WAS NOT APPLIERD. I WOULD LIKE TO ORDER ANOTHER CAP, BUT CANNOT REACH THEIR WEBSITE CUSTOMER SERVICE . THEIR TELEPHONE NUIMBER WILL NOT GO THROUGH. THIS ALL SEEMS VERY ODD. POOR SERVICE

Watch out for the 14 day window return policy for your refund. Hats are SMALL. Hope it fits the first time. Especially since it took 10 days from order placed to be delivered.