BOSSCAT Home ServicesReviews of bosscathome.com

Punchlist has always been on time with their estimates. The clients who have used their services to have the work done have been pleased with the work quality and the customer service they received.

Grant and the Punchlist team are amazing.

I love Punchilst! They are very helpful to me while negotiating repairs between buyers and sellers and do a great job getting those repairs done before closing!

Punchlist always makes repairs a breeze. Thank you!

I really liked the concept of this service-- an estimate that's easy to get off a home inspection, and an easy process for indicating what you want done. but beyond that it was hugely disappointing. they use subs, and those who came didn't even know who they were working for. one company never showed, the second came but didn't do all of the work (though i was told they did. in the end they did come back to do some of what they missed), and the third (electrical) did decent job. the people who did come didn't communicate anything directly, and i was never able to talk to anyone at punchlist who actually understood what work was being done and what it meant. again, this could be a great service if it was done properly, but as current, i'm sorry to say would strongly recommend not to use them.

Horrible Customer Service. Their website states false promises and their customer service is beyond atrocious. I emailed because I had questions about the job they were doing. (I did email on a Friday but their sub-contractors were starting work on a Saturday. If they are working on the weekends they need to be available to answer questions on weekends.) They didn't reply so I wrote again on Monday. Finally he replied but still did not answer my questions. I wrote again and he never replied. The next email I get is an invoice for $11,000. They don't respond to emails but are okay with getting their money. Their website states that they have a field manager double check all of the work. This is the main reason I went with them because of the accountably. I NEVER had anyone check the work and when I asked why not they said that they are newer in Richmond and right now their "field manager" is also the sub-contractor. They offered for him to come double check his own work. Honestly, that is laughable. I sent an email to them expressing concerns and I get an email back from David (not a phone call). He gives me no real solutions or any compensation for their poor customer service or their lies on their website. I have never written a bad review for a company before but I have also never been treated this poorly. I am so disheartened by this and I just want others to please think twice before you waste your money on a company that does not care about their customers. The only saving grace this company has is Macie, who was my initial contact that got me signed up. She should give a course in customer service to the company. They could learn a lot from her. Please use real professionals and not Punchlist. You will be doing yourself a huge favor in the long run.

My annual maintenance check up went well. TECH. did a complete job.

I am happy we were informed about punch list. We used them to repair some things in an older home we just purchased.