Boscov'sReviews of boscovs.com

I found Boscov’s on line recently and ordered 4 or 5 times. My last order the 2 items were too large so I asked for a return label. Customer service kept sending me preprinted emails. In other words they didn’t bother to read my return label request. After 3-4 stupid preprinted emails I gave up and returned them without their label. It cost me $16.65!!!!!!! Outrageous!! My ordering from Boscov just ended!! Bye

Such a disappointment no one at registers @ 5th st hwy store. I won’t be back. Apparently they don’t need customers.

UPDATE The president of Buscovs was able to finally get this resolved. I hope that Comenity won't mess it up again (6x). The people working in the Frederick store are great. The problem is Comenity bank. I purchased a bed that was supposed to interest free for 3 yrs. Immediately Comenity started charging me interest. 12 contacts later, the lady at Comenity said just because it was Buscovs rule (3 yrs free), it doesn't mean it is our rule. Comenity has a well deserved 1 *. Sadly I contacted the president of Buscovs and he couldn't be bothered to return any of several calls. I guess if it is a family business, they don't need to care. Or Comenity pays him so much on the side, why care. Don't finance w Comenity!

I shopped in the store on Thursday, 2/27/2025 about 6 p.m. I put a coat & a jacket on hold. On 2/28, I called & asked who can I talk to about a hold. The man answering in customer service said I called at a bad time; I asked which départment do I need for a hold. Hé said I'm just answering the phone & standing here.The actual representive was in thé bathroom. So I asked for women's. Hé said hé didn't know. Filling in, hé said. I called women's directly. Rep said she would have to leave women's & go to coats; said hold & she continued to wait on customers. After a few minutes, I hung up. Today, March 1, at 8:49 p.m. I called customer service & said I need to talk to someone about thé hold. The rep. said, "Mam, we're closing: call tomorrow." I said I simply want to know who takes care of holds. Hé said "Goodnight, Mam." and hung up. I almost always get curt answers from customer service; isn't that where a customer goes with a question? I'm 82 & shopping in store is difficult; I dont need to to shuttled here & there without at least trying to get thé right départment. It's a shame Boscov's is too busy to help when its needed!! If I were asked to review the store; I would not bé able to recommend Boscov's to a friend. Bad attitude shown by many of your employées in Erie, especially in customer service.

My wife was trying on bathing suits tonight and when she walked out of the fitting room to show me one that she was wearing and also to grab another suit, an employee walked in her dressing room that had her clothes in it and quickly grabbed all the bathing suits off of the floor left with them. When my wife returned, she noticed the missing suits but also noticed her missing necklace. She had put her necklace in the heel of her shoe to try on the bathing suits, which was nowhere near the bathing suits that were on the floor. The thief, I can't say her name but she's a dark hair hag wearing glasses that works in tbe bathing suit department, thought she would be able to get away with stealing her necklace because my wife was distracted. But my wife by luck, noticed right away that it was missing and came running out screaming that someone took her necklace and bathing suits. A kind man standing outside of the dressing room said he saw an employee come out of the dressing room with bathing suits and showed my wife the direction she went. My wife ran to find her. She found her at one of the registers holding the bathing suits and my wife confronted her asking her why did she enter a clearly occupied dressing room and take the swimsuits and her necklace. The hag employee said she didn't take her necklace and that she took the bathing suits out of my wife's dressing room because they were on the ground and not on hangers. When my wife grabbed back the suits the necklace fell out of the employees hand. 🤔 The necklace magically fell out of her hand just before saying she knew nothing of the necklace. This is the first time anything like this has ever happened at a Boscov's store. Boscov as a store is just fine but unfortunately they have a thief that works for them and I hope management will investigate and be rid of this cancer in their store. Just to be clear the necklace that was in the shoe was not near the bathing suits. Her jeans and shoes were in the corner of the dressing room up at the mirror and the bathing suits were on the ground closer to the dressing rooms door. The hag employee pulled the necklace from the shoe and hid it by holding the bathing suits as a distraction. My wife even had her jacket and pocketbook hanging up. Why would an employee go into a room and take stuff seeing shoes, a jacket, jeans and a pocketbook? She took the bathingsuits to hide stealing the necklace. So sad! We're still shook up from tonight's experience.

As a first-time shopper at Boscov's online, I didn't know what to expect. The dish set I was looking at was more pricey on other stores' websites, so I took a chance on this family-owned business rather than paying more to a corporation. I was super impressed when my order showed up two days later, complete & carefully packaged! I will definitely consider ordering through them next time I need anything like this

AWFUL!!!!! The Moorestown Store has a woman named Z working at the Clinique counter, she is rude and incompetent. I try avoiding her and having others wait on me but TODAY the Dept manager named Pat Mann CONFRONTED Me and told me I don't have the right to NOT have to deal with her! Z waved her fingers in my face saying "You don't have the right to have who you want wait on you!" and "Go somewhere else! The so called store manager Roy was completely worthless and impotent. GO SOMEWHERE ELSE they are RUDE and DISGUSTING

I attempted to order two tops for my husband and had a 10% coupon code that they sent me for giving them an email. The tops were the correct price in the cart but prior to placing my order the discount disappeared. I tried this twice using paypal but did not place an order. Now Paypal shows two pending charges from Boscovs. I contacted Paypal and they said they would drop off after 60 days since no order was placed. I called Boscovs and they confirmed I had not placed any orders. Why does Boscov put the amount through prior to the order being placed. They also do not honor the advertised discount. I will never order from Boscovs again. Buyer beware.