Boscov'sReviews of boscovs.com

⭐ 1-Star Review for Boscov’s Online Purchase I ordered 10 cups from Boscov’s online. When they arrived, I was shocked to find lead warnings on each cup — something that was never mentioned on the website. I immediately called customer service to return them. While the people I spoke with were polite, they clearly were not well-trained or informed. I ended up speaking with four different representatives, spending over four hours on the phone. Each promised to email me a return label, but I never received one. When I finally got a label, it was addressed from Boscov’s to me, not the other way around. When I questioned it, the rep said she’d spoken to her supervisor and that it was “the way it’s supposed to be” — which made no sense. I checked with FedEx, and they confirmed my suspicion that the label was incorrect. I called back yet again, but the next rep also failed to send me a correct label. I was told one would be mailed, but based on this experience, I doubt it will ever arrive. This was a horrible experience. Customer service is untrained, unhelpful, and refuses to escalate issues. I would not recommend shopping at Boscov’s — their customer service is nonexistent, and no one seems to care about resolving problems.

Everything went wrong. I ordered a purse...to arrive in a few days...get an email that the order will be delayed...ugh! Then I get a new email that it is arriving today. yay! I open the box to find two Adidas running shirts...wth??????? I call and they say they can't send me what I ordered! I need to return the shirts and then when they get them they will issue a refund and I'll need to order the item again. No thanks...Boscov's isn't the only place that sells that item. They should have overnighted me what I ordered. THAT would be good customer service, but instead, I'm here writing this bad review and NEVER ordering from them again. Hope it was worth it Boscov's!

Was at the perfume counter in Boscovs in Eatontown Nj yesterday, I was looking to buy a new perfume and I was by the counter going to pick up the one and purchase it when the rude sales women came over with a nasty comment. So I just put it back on the shelf and went to macys and purchased it there where the sales associates where very helpful and nice. So Boscovs lost me as a customer and I previously purchased all my perfumes and many other things from there. No more They need nicer employees

Nothing about Boscovs.com is worth the time!!! Website never, ever, ever works, going on 3 years now. Guest Services support? kept me on phone for 30 min for an $8 credit then disconnected before final. Spent another 15 min with next rep. There candles are horrible, wicks not centered, sparse scent & arrived with glass broken & instead of a full refund, they wanted to give me a 10% refund, which didn’t even cover the cost of the candle. After being on the phone with them for 45 min, I got all my credits.

Found everything I was looking for and always do. The sales associates were very helpful in jewelry, women's clothing, shoes and men's clothing. You need to go If you haven't been to Boscovs in awhile. The floorplan is opened up for all the girls , misses and women's clothing. Great selections.

I was looking for several summer dresses. The same dresses were being sold at Macys for 10 to 20 percent higher. Not all but a few style that I found at Boscovs for less prices.

purchased many pairs of shoes this 3rd time I have called for my credits I have been on the phones each time for 1 hour. it is ridiculous. that one should have to be on the phone for so many hours for a credit. I will never shop there again.

I went to pay at the register that is by the door where the furniture department is on Sunday afternoon,July 20, 2025. The man at the desk was on his cell phone. I said hello he said nothing. He did not look at me the whole time his face had an angry expression as though he was not happy to be there. I waited for him to finish my transaction as I didn’t want him to mess up anything on my account. When I got my receipt, I said to him you know when someone says hello to you you should say hello back. He said in an angry tone: I didn’t hear you! I said oh so you don’t say hello unless the customer says hello to you and if you hear them? He said nothing. He still had that angry face that he had from the beginning. Whether I said hello or not, he should have acknowledged me as a customer and say hello or at least smile that’s all that’s required of him to make the customer feel good and appreciate it. It is rude, not to acknowledge people that are interacting with you in any kind of setting. Being polite is part of customer service.